Large size

financially strong

largest private employer – employs a  large workforce

HR management not very well by some major retailers: Walmart and Amazon fair poorly

High work pressure on staff

Increased competition has resulted in constant changes in pricing

Higher competition means more pressure related to pricing and weaker margins

Use of  a digital strategy to transform  customer experience

Use of artificial intelligence and cognitive intelligence for better customer service

Better economic  conditions mean higher consumer spending

Growing competitive pressure from internal and external players.

Changing demographic patterns causing change in consumer buying patterns

Economic uncertainty and regulatory pressures