MindMap Gallery ITIL Service Strategy
This is a mind map talking about the ITIL service strategy. You can create a mind map like this with MindMaster.
Edited at 2020-09-24 08:41:41Halloween has many faces. The theme you envision should influence how you decorate the party space. Jack-o'-lanterns and friendly ghosts are more lighthearted Halloween characters. Zombies, witches, and vampires are much darker. If you want to celebrate all the fun sides of Halloween, then it’s okay to mesh the cute with the frightening. Here is a mind map which lists down the 39 Cutest Couples Halloween Costumes of 2021.
Halloween simply wouldn't be Halloween without the movies that go along with it. There's nothing like a movie night filled with all the greatest chainsaw-wielding, spell-binding, hair-raising flicks to get you in the spooky season spirit. So, break out the stash of extra candy, turn off all the lights, lock every last door, and settle in for the best of the best Halloween movies. Here are the 35 Halloween movies listed on the mind map based on the year of release.
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Halloween has many faces. The theme you envision should influence how you decorate the party space. Jack-o'-lanterns and friendly ghosts are more lighthearted Halloween characters. Zombies, witches, and vampires are much darker. If you want to celebrate all the fun sides of Halloween, then it’s okay to mesh the cute with the frightening. Here is a mind map which lists down the 39 Cutest Couples Halloween Costumes of 2021.
Halloween simply wouldn't be Halloween without the movies that go along with it. There's nothing like a movie night filled with all the greatest chainsaw-wielding, spell-binding, hair-raising flicks to get you in the spooky season spirit. So, break out the stash of extra candy, turn off all the lights, lock every last door, and settle in for the best of the best Halloween movies. Here are the 35 Halloween movies listed on the mind map based on the year of release.
This mind map contains lots of interesting Halloween trivia, great tips for costumes and parties (including food, music, and drinks) and much more. It talks about the perfect Halloween night. Each step has been broken down into smaller steps to understand and plan better. Anybody can understand this Halloween mind map just by looking at it. It gives us full story of what is planned and how it is executed.
ITIL Service Strategy
Service Portfolio Management
is
service
comprised of
customer asset
tv
service asset
satellite service
provider
suppliers services to internal or external customers
3 types
type one - internal embedded within a business unit
type two - shared services business unit e.g. (IT)
shared among multiple units
service packaging
core services
basic outcomes for one or more customers
basis for continued util
enabling service
required by core services
assumed to be their by customer
e.g. access to hotline to report problems
enhancing service
type three - external service provider.
supplier is always 3rd party
patterns of business activity
volumes of transactions
source of demand
requirements of security
specific resources
everytime BA performed it generates demand for services
PBA "represent the dynamics of the business and include interactions with customers, suppliers, partners and other stakeholders"
services often support business activities
BA achieve business outcomes
PBA profiles
classification
attributes
requirements
service asset requirements
util profile of each PBA
resources used
when and how use resources
pattern of usage
entry and exit only with approved funding and financial plan.
right mix to ensure financial viability
management
analyse risk and return
maintain portfolio
control which services are offered
evaluate services
track investments
determine viability
Financial management
accounting
what it costs to offer each of our services
variance between budgeted cost and actual cost
budgeting
predicting and controlling way money is spent
monthly & annual cycles
charging
requiring payment for IT services
not mandatory
may be seen as a cost centre
notional expenses
objectives
framework
evaluate fin impacts
protect service and customer assets
SACM
service asset and config mgt
scope
what services should we offer
evaluating services
will the service provide value?
"you can ensure services are valuable by employing the concepts of Utility and Warranty"
Are we capable of delivering the services?
resources and capabilities
these are types of assets
what business are we in?
Service Automation
Productivity Tools
Analytical Modeling
Simulation Tools
Visualization Tools
Value
how do we create value?
Business Outcomes
Perceptions
view of you
view of service you provide
Customer Preferences
only certain kind of vendor
what is value?
Defined by customer
Affordable mix of features
Achievement of objectives
Cchanges over time and circumstances
measure value
what serivces did IT provide
did they link it to customer outcomes
what did the services achieve?
How much did the services cost
Creating value chain
is
sequence of processes that create a product or service
each step builds on previous
true value only calc after value is realised
value realised must be greater than money spent
means
all activities must relate to value realisation
otherwise money-spending org
else only demo by CUTTING COSTS = vicious cycle
Economic value
baseline
positive difference
additional benefits
warranty utility
negative differnce
quality issues
hidden costs
net difference
how much better or worse than reference value
"the total value that the customer perceives the service to deliver. It includes the reference value plus (or minus) the net difference of the service they receive, and is measured by the customer in the ability to meet their desired outcomes"
RISK
inevitable
probability of a threat
uncertain outcome
measure by
probability x vulnerability x impact
Business relationship management
understand current and future needs of customer
meet customer expectations
measured CSAT
objectives
CSAT
mediate
help customer maximise value of their contract
scope
total relationship
PURPOSE
"to define the perspective, position, plan and patterns that a serivce providers needs to be able to execute to meet an organisation's business outcomes."
OBJECTIVES
define services and customers who use them
define how value is created and delivered
identify opportunities to provide services
service provision model
how services will be
delivered
funded and
for whom and why
how service assets are used to deliver services & how to optimse
means to understand organisational capability to deliver the strategy
processes that define the strategy
services that will achieve that strategy
investment etc
SCOPE
Define the strategy which a service provider will use to meets a customer's business outcomes
how to manage those services
VALUE
activities to outcomes
what types & levels of service will deliver value
respond to changes
create & maintain service portfolio
support communication
help efficient organisation