MindMap Gallery Conflict
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Conflict
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Edited at 2020-09-28 11:21:45
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- Outline
Conflict
Behavioral Strategies
Integrative component
Extent that total outcome forboth parties is maximised
positively related to positiveinterdependence
negatively related to relationshipconflict
Distributive component
Extent that an unequaloutcome is maximised
negatively related to positiveinterdependence
What is Conflict?
Interdependence
Positive
Negative
Disagreement
Interference
Negative Emotion
Team Satisfaction
All types of conflict negatively related
Negative emotion negatively related
Relationship conflicts have morenegative impact that taskconflict
Role ambiguity has greaterimpact than role conflict
Mediators of Conflict
Perceptual Frame
Gain vs Loss Framing
Personal Characteristics
No significant effect
Team Characteristics
No significant effect
Structural Characteristics
Norms encouraging/accepting conflict
Scarcity of Resources
Power, Trust
Communication
Task Interdependence
Task Importance
ISD & Conflict
User Participation / Involvement
Initial levels of involvement &attitude little influence onparticipation
User participation impacts futureattitude and involvement
Participation stronglyassociated with influenced
Influence associated with conflict
Developer & Tester Relationship
Source of Conflict
Organisation
Power & politics
Process
Documentation
Procedure
Resource
Standards
People
Attitude
View
Focus
Knowledge
Communication
Left out of loop
Misunderstanding of responsibilities
Last minute
Not communicating changes
Lack of feedback
Resolution
Structure for Success
Colocation of staff
Remove Developer tester divide
Integrate staff e.g. reduce'intellectual distance'
Management signal importanceof issues
Careful performance metrics toincentivize cooperation
People
Conflict Resolution Training
Frequent contact between staff
Structured work activitiesacquaint actors with each otherswork
Process
Time management
Ensure common goals
e.g. Timely deliver & quality
Stakeholder
Frame incompatibility
Inability to answer questions interms of others world view
Language differences
Incompatible / specialized knowledge
Power relationships
certain groups given superiorityresulting in other groups beingignored
ISD models
Waterfall model
Manages conflict via suppression
Power relationship betweendeveloper & user
Rigid & structured interaction
Iterative Incremental model
Manages conflict via iteration
User & developer have morebalanced power relationship
User & developer have sharedgoals encouraging cooperativebehaviour
Component based Development model
Manages conflict via contractnegotiation
Team Performance
50% of performance accounted for by
Existing levels of conflict
Team member characteristics
Team characteristics
Conflict Management / Resolution
moderates impact of conflict onperformance
effective resolution associatedwith positive interdependence
Task Complexity
Conflict during routine tasks notbeneficial
Conflict during nonroutinetasks beneficial
Task vs Relationship Conflict
Negative Emotionalityassociated with poor teamperformance
Relationship conflict moredetrimental than Task conflict
Effective teams rely on cooperativeconflict resolution over competitiveconflict
Time
High Performing Team
Low level of relationship conflict
Low level of task conflict increasingin middle of project and declining atend
Low Performing Team
Low conflict until end whereconflict peaks
Structure
Performance enabled by trust &respect
Norms
Supporting open discussion ofconflict during middle stages ofproject
Confidence in Professionalrelationships
Reliance on Cooperative conflict
Decision Quality
Positively related to positiveinterdependence
Goal Setting
Cooperative goals increaseorganizational effectiveness
Types of Conflict
Relationship
Task
Procedural
Behavioral Styles
Asserting
Win/lose where one side mustdominate
Accommodating
Win/lose where one side mustyield to other
Compromising
Multiple Win/lose where sidestake turns to yield to each other
Problem solving
opportunity to incorporate all views intoWinwin solution. Aim to maximize all partiessatisfaction
Avoiding
Conflict is not entered andindifference is shown towards thesituation