Jose: Would like extra help with small taskssuch as laundry, and cleaning maintenance

TD: wants cleaning tasks taken care of

Patrick: Dislikes:

Cleaning bathroom

Herbierto: Priorities are:

Bathroom (cleaning bathtub)

Kitchen cleaning

Carpet cleaning

Heather: would like cleaning done acouple times a month if it was in herbudget

Patrick: Would like cleaning for particularareas of apartment that he doesn’t like toclean:

Toilet

Dishes

Heather: would like deep cleaning services,cleaning floors, base boards

LD: would like help with general cleaning,ie. dishes, laundry, etc.

Pal: would like help with lawn duties; takestoo long

William: Likes outdoor, lawn care

Patrick: Ideal package:

Grocery delivery

Cooking food

Dishes

LD: relies on large tasks to be handled bycontractors

Steve: Would use on demand services inan emergency, ex window breaks

Pal: watches Youtube for easy tasks

William: Simple tasks are handledpersonally

William: Watches YouTube to getinformation about design

LD: watches tutorial videos

William: Tasks are done organically, if it isneeded then the task will be done.

Jose: Tasks are done organically, not ona set schedule

Heather: very busy, doesn't usually have aconsistent cleaning schedule

Jose: Uses weekend mainly forhome maintenance

Amna: Must be able to trust the service

Amna: Being prompt is required becausefeels like on-demand is a luxury

Patrick: Trustworthiness, Security, Safety

Pal: affordability is important

Herbierto: Would like solution that is cheapand easy

Patrick: Affordability

William: Likes quick responses,and instant availability

Steve: Easier and faster way to reachprofessionals

Patrick: Efficiency

Amna: Important that contracts wereknowledgeable and did a thorough job

Patrick: Wants job done correctly

Pal: wants to see information charges, taxes,extra fees displayed in receipt

Heather: hired a contractor via word ofmouth

Pal: makes decisions based on Reviews,Ratings, and Referrals

Heather: would prefer to hire someone ifthey had good reviews, pictures, andreferences

LD: makes decisions based on Ratings,Review, word of mouth

William: Goes to Facebook forrecommendations, posts and waits forresponses

Herbierto: Factors he’d look for ifcontracting:

Reviews

Rating

Website appearance

Years of experience

Steve: Experience with unreliable workers

Patrick: Feels more comfortable payingmore if rating is good

Herbierto: Doesn't like unknown worker inhis house with his personal belongings

Amna: Uses reviews and word of mouth to decide on who to contract

William: Looks for price of tasks first, nextwould be quality of work

Jose: Price of outsource is the mainconcern

TD: makes decisions based on Prices,Referrals, Time

Jose: Rents, so any apartmentmaintenance is done by the building

Jose: When renting, does not domajor improvements, but small DIYsare ok

William: Prefers professional work otherthan DIY

Patrick: Does not allocate budgettowards home improvement because hehas other priorities

William: Makes an investment towards theplace, so does not want to devalue