MindMap Gallery Listening in interpersonal communication
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Listening in interpersonal communication
Effective communication is essential for building strong interpersonal relationships. One crucial aspect of communication is active listening. It involves not only hearing the words being spoken but also understanding the underlying emotions and intentions. This mind map will explore the importance of listening in interpersonal communication. By examining these components, we can enhance our ability to truly connect and communicate with others in a meaningful way.
Edited at 2021-11-19 16:01:43
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LISTENING IN INTERPERSONAL COMMUNICATION
Purpose of listening
To Learn
Listen in order to learn about and understand other people
To Relate
gain social acceptance and popularity and to make people like us
To Influence
To influence other people’s attitudes, values, beliefs, opinions, and behaviors
To Play
more comfortable balance between the world of work and the world of play
To Help
solve our problems
The process of listening
Receiving
hearing, the process of receiving the messages the speaker sends
To improve your receiving skills:
1) Focus your attention on the speaker’s verbal and nonverbal message. 2) Avoid distraction in the environment. 3) Maintain your role as a listener and avoid interrupting.
Understanding
you grasp both thoughts and emotions expressed
We can improve your listening understanding by:
1) Avoid assuming you understand what the speaker is going to say before he or she actually says it. 2) See the speaker’s message from the speaker’s point of view. 3) Ask question for clarification. 4) Rephrase the speaker’s in your own words.
Remembering
reconstruct the message you hear into a system that makes a sense to you
Short to long term memory, here are the FOUR suggestions:
1) Focus your attention on the central ideas. Fix these in your mind. Repeat this to yourself as you continue to listen. 2) Organize what you hear. Summarize the message in more easily retained form, but take care not to ignore crucial details or qualifications. 3) Unite the new with the old; relate new information to what you already know. 4) Repeat names and key concepts to yourself, if appropriate aloud.
Evaluating
judging the message
Suggestion:
1) Resist evaluation until you fully understand the speaker’s point of view 2) Distinguish facts from opinions and personal interpretation by the speaker
Recognize fallacious forms of “reasoning” that speakers may employ, such as:
1) Name-calling: applying a favorable or unfavorable label to color your perception (for examples: Soft on Terrorism, nerd, environmentalist, fatty, skinny). 2) Testimonial: using positively or negatively viewed spoke-persons to encourage your acceptance or rejection of something (for examples: slimming products, disgraced politician associated with an idea the speaker wants rejected). 3) Bandwagon: arguing that you should believe or do something because “everyone else does” (for example: diet - Azim notices that many of his friends started to consume protein shakes then he decides that his must be the healthy way to eat so he joins them).
Responding
1) Responses you make while the speaker is talking (immediate feedback) 2) Responses you make after the speaker has stopped talking (delayed feedback)
Suggestion:
1) Support the speaker throughout the speaker’s conversation 2) Own your responses 3) Resist “responding to another’s feelings” with “solving the person’s problems’ 4) Focus on the other person 5) Avoid being a thought-completing listener
Styles of effective listening
Empathic and objective learning
1) Emphatic listening: To understand what a person means and what a person is feeling, you need to listen 2) Objective listening: To go beyond empathy and measure meanings and feelings against some objective reality
Non-judgmental and critical listening
1) Nonjudgmental listening: Listen with an open mind with a view toward understanding 2) Critical Listening: Listen critically with a view toward making some kind of evaluation or judgment
Surface and depth listening
1) Surface listening: a literal reading of the words and sentences – obvious meaning. 2) Depth listening: listening dimension involves the extent to which you focus in depth to the ideas or information - reveal another, perhaps more important messages
Active and inactive listening
PET (Parent Effectiveness Training) technique; it is a process of sending back to the speaker what you as a listener think the speaker meant – both in content and in feelings
Functions of active listening
1) It helps the listener to check their understanding of what the speaker said or what she or he meant 2) Secondly, let the speaker know that you acknowledge and accept his or her feelings 3) active listening stimulates the speaker to explore feelings and thoughts
Avoid “solution messages” - message that tell the speaker how he or she should feel or what she should do 1) ordering messages; 2) warning and threatening messages; 3) preaching and moralizing messages; 4) advising messages.
Techniques of active listening
1) Paraphrase the speaker's meaning
2) Express understanding of the speaker's feeling
3) Ask question