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Chapter 1: HRM in tourism and hospitality: Introduction
Best practice in tourism and
hospitality
The extent to which hotels haveexperimented with new approaches toHRM
The factors that influence HRMdecision-making and whether these factorsare any different in the hotel industrycompared to elsewhere
The relationship between HRM andperformance in the hotel industry
Pessimistic views of HRM in
tourism and hospitality
Tourism and hospitality has often struggledwith negative perceptions aboutemployment practices and conditions.
The key determining factor for HRMpolicies and practices in tourism
and hospitality
The general attitude of employers
and particularly the extent to which theyare willing to recognize the extent of the
HRM problem in the sector
The most glaring of issues is long standingand can also be seen in relation to thingslike a degree of hostility and oppositionfrom the employers associations in theindustry.
What is HRM?
Definition of HRM (10 definitions)
Hard and soft HRM ( Different approaches)
The hard version is seen to
be an instrumental and economicallyrational approach to human resourcemanagement.
The soft version is seen to be much more
about adopting a humanistic anddevelopmental approach to humanresource
management
Best fit vs Best practice
Best fit
Innovation strategy
Quality enhancement strategy
Cost reduction strategy
Best practice
Recruitment and selection
Retention
Teamwork
Training and development
Appraisal
Rewarding quality
Job security
Employee involvement and employeerelations
What are the tourism andhospitality industries?
Sector Skills Council (SCC)
14 sub sectors (People 1st, 2016)
Baum's 1997 : 97-98
