chapter-1-hrm-in-tourism-and-hospitality-introduction

The extent to which hotels haveexperimented with new approaches toHRM

The factors that influence HRMdecision-making and whether these factorsare any different in the hotel industrycompared to elsewhere

The relationship between HRM andperformance in the hotel industry

Tourism and hospitality has often struggledwith negative perceptions aboutemployment practices and conditions.

The key determining factor for HRMpolicies and practices in tourism

and hospitality

The general attitude of employers

and particularly the extent to which theyare willing to recognize the extent of the

HRM problem in the sector

The most glaring of issues is long standingand can also be seen in relation to thingslike a degree of hostility and oppositionfrom the employers associations in theindustry.

Definition of HRM (10 definitions)

Hard and soft HRM ( Different approaches)

Best fit vs Best practice

Sector Skills Council (SCC)

Baum's 1997 : 97-98