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PURCOM UNIT 1 Communication
Duplicate
Unit 1 - Communication
Process
Definition of communication
Communication process
Elements of communication
Models of communication
Five Principles of communication
Overcoming Barriers to communication
Barriers to effective communication
Definition
PROCESS of creating and exchanging MEANING through SYBOLIC interactions.
a process that constantly MOVES and CHANGE (does not stand still)
involves THOUGHTS, IDEAS, and UNDERSTANDINGS shared by communicators
symbolic, means, rely in WORDS and NONVERBAL behaviors to communicate
meaning and feelings
CONTEXT - provides the people, the occasion and the task
PHYSICAL ENVIRONMENT - the actual place or space where communication occurs
CLIMATE - Influence the emotional atmosphere
sender
message
channel
reciever
feedback
channel
encoding
decoding
Linear Communication
Transactional Model
Interactive Model
Lasswell's Model
Aristotle's Model
Berlo's SMCR Model
Barlund's Model
Shannon & Weaver Model
Schramm's Model
White's Model
Communication is TRANSACTIONAL because it involves an exchange.
Communication is COMPLEX for several reason
Interactive - many processes are involve
Symbolic - symbols are open to interpretation
Personal & cultural - a person's culture can add a new or different meaning to a
phrase or gesture
Irreversible - once a message is sent, it cannot be taken back
Circular - it involves both original messages and feedback which is necessary to
confirm communication
Purposeful - there is always a reason behind a message and it helps meet our needs
Impossible to duplicate - each interaction is unique
Communication is UNAVOIDABLE, it is impossible to not communicate
Communication is CONTINUOUS, it continues to impact and influence future
interactions and shape our relationships
Communication skills can be LEARNED, they can always be improve
Types of communication
I. Based on delivering the message
A. Verbal
B. Non-verbal
spoken
written
electronic
telecommunication
digital
body language
facial expressions
body language
touch
cuture etc.
II. Based on purpose of communication
formal
informal
therapeutic
III. Based on the levels of communication
Intrapersonal
Interpersonal
Small group
Public
mass
Organization
IV. Based on the pattern of Communication
One-way
Two-way
one-to-one
one-to-many
many-to-one
Discussion
Intrapersonal Communication
occurs in your own mind
"self talk" which are inner speech or mental conversations
basis of your feelings, biases, prejudices, and beliefs
Interpersonal
communication between two people
can involve more in informal conversations
maintains relationship
Small groups
within formal or informal groups or teams
results in decision making, problem solving, and discussion within an organization
Public
Involves large group of people, requiring essential skills to influence people at large
Mass
electroninc or print transmission of messages to general public
outlets called "Mass Media" including radio, television, Film, printed materials
designed to reach large audiences
Organizational
Individuals in a certain organization communicate with each other to achieve a desired
organizational goal