MindMap Gallery Workflow
A mind map about Workflow.
advantages and disadvantages of technology
College Computer Science Teachers
CT soft control techniques
Integrated Call-Bell System
Computer Science
The Internet Business School - Simon Coulson
PHP the Right way
Essential DevOps Tools
Java Topics
MPLS Training
Ticketing Software
Master
Company
Type of Company
End-Client
Support Partner
Domestic
Distributor
Dealer
System Integrator
Key Accounts
International
Name
Address
Head Office
Branch(es)
Site Location
Website/Domain
Contact
Company Name
Contact Details
Email ID
Mobile Number
Desk Number + Extension
Product
Product Category
Hardware
Software
Accessories
Product Series
Model Number
Serial Number
MAC Address
License Key
Remark
Contracts
Contract Number
Start Date
End Date
Contract Status
Preventive Visits
SLA
Problem Reported
Response Time
Resolution Time
Pre-Escalation
Duration
User
Post-Escalation
Ticket
Create
Source
External
Website
Mobile App
Online Form
Internal
Call
Email
Message
End-Client Name
Contact Name
Remark (Product)
Remark (Contract)
Status
Open
In-Progress
Attachment
Installation Certificate
Service Report
MOM
Customization Requirement
Customized Solution
Save
View / Edit
Unique Number
Created Date & Time
Details captured while creating a ticket
Severity Level
Resolution Counter Set
Ticket Owner
Task
Assign
Self
Other
Type
Start Date & Time
End Date & Time
Expected Date & Time
Actual Date & Time
Description
Email Integration
Logs
Waiting for Client
Resolved
Completed
Report
If Status=Open, then start response time counter. If Status=In-Progress, then start resolution time counter
Wondershare EdrawMind
