Mind Map Gallery
Retail customer journey
Customer journey map describes the customer's path from the moment the brand enters their awareness through the in-store experience.
Need to purchase
Research optionson my phone
Go to store
"It was difficult tocompare optionson my phone."
"I need to make a purchase."
"The store was pleasant to visit."
"This met my priceexpectations."
"The cashier wasn't very helpful."
"I'm so glad you answered my phone call and questions."
"I recommend thisstore to my friends."
"I need to purchase again."