Retail customer journey
Customer journey map describes the customer's path from the moment the brand enters their awareness through the in-store experience.
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Similar Mind Maps
Outline

Need to purchase

Research optionson my phone

Go to store

Purchase

Usage

Support

RepeatPurchase

"It was difficult tocompare optionson my phone."

"I need to make a purchase."

"The store was pleasant to visit."

"This met my priceexpectations."

"The cashier wasn't very helpful."

"I'm so glad you answered my phone call and questions."

"I recommend thisstore to my friends."

"I need to purchase again."