Empathy Mind Map

This is an Empathy Mind Map used as a collaborative tool to gain a deeper insight into their customers. An empathy map, like a user persona, can represent a group of users, such as a customer segment. Dave Gray created the Empathy Mind Map, which has grown in popularity within the agile community. Empathy maps can be used whenever you need to immerse yourself in a user's environment. Traditional empathy maps divide the user or persona into four quadrants (Says, Thinks, Does, and Feels). Empathy maps, which are not chronological or sequential, provide a glimpse into who a user is as a whole. EdrawMind helps you create the Empathy Mind Map in a few clicks with its templates.