MindMap Gallery Call Center Business Plan
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Call Center Business Plan
Created by Dustin Krejci. This mind map talks about a business plan for call center.
Edited at 2020-11-19 21:45:34
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- Outline
User/Team
1. User Devops/Team
Azure Data center
Kuberneties
Azure Active Directory
Azure LoT Devices
2. Web security
cloudflare VPN/brower VPN
Open VPN(cleint)
Open VPN Server
Open VPN end destination
I2p
NortonVPN
3. Website ?
Do you have DDos protection?
yes?
Who is that DDOS protection provider?
No?
Ansible
Kuberneties
Database
database
What is the database type?
Do you have Load balancers for the databases
Do i need a database cache
Kubernetes Internal DNS
Questionnaire
1. yes?
What is the Website URL?
Who is the domain name service Provider?
2. No?
4. Multi hosting Kuberneties
Questionnaire
Compute Cloud Provider
Should I use this Cloud provider?
Yes?
if yes, then which one?
no?
What is the official website to the Cloud hosting provider?
Amazon AWS
https://aws.amazon.com/
Microsoft Azure
https://azure.microsoft.com/en-us/
Alibaba Cloud
https://us.alibabacloud.com/en
Openshift
https://www.openshift.com/learn/topics/kubernetes/
on-primance compute Rack space
Should I use on-primemace?
Yes?
no?
5. Manage Kuberneties
Rancher
https://rancher.com/products/hosted-rancher/
Ansible
https://www.ansible.com/
6. DNS
Providers
DuckDNS
www.duckdns.org
7. Internal Lan
Home Lab Desktop Computer or Home Lab Server Rack
Home Router
ADSL/Cable modem
Internet service provider
Internet
Internal Network Firewall (routers)
Physical Desktop Computer
Physical Host Computer use by the developer
Windows 10 Professional edition
Windows firewall
Development environment
Visual Studio code
Terraform
Docker image builds(nightly)
Heroku
Either/or/And
GitHub
Jenkins-CI/CD
Docker hub
Docker Regeristy
Docker image builds(Final)
Docker image builds(beta)
GitHub package?
Package Name
Bitbucket
Jenkins-CI/CD
Docker hub
Docker Regeristy
Project:name
Project:name
Project:name
Project:name
Project:name
Project:name
Project:name
Project:name
Project:name
Project:name
Project:name
Project:name
Project:name
Docker image builds(Final)
Docker image builds(beta)
Atlassian
source tree
Windows subsystem for Linux
Virtualization software use by a Desktop Computer
VirtualBox
List of Virtualized Guess Operating System that I am going to likely use.
Ubuntu
Ubuntu server LTS
Ubuntu Desktop LTS
Do you have suggestions for guess operating systems?
Microsoft operating systems
Windows 10 LoT edition
Windows 10 loT Website URL
https://www.microsoft.com/en-us/software-download/windows10iotcore
Windows 10 Professional
VMware
Hyper-V Virtualization (in Windows 10 Professional)
Window 10 professional program Layer
Program to install
Visual Studio Code
Slack
Official Website
https://slack.com/downloads/windows
Programs installed on the Phyical Host operating system
8. Customer support
In-house customer support(outbound) 8 Am CTS to 4 PM CST
In-house customer support(outbound) 8 Am CTS to 4 PM CST
VirtualTeams.com (My business)
Outsourcing Customer Support
Inbound Customer Support
9. Sells department
VirtualTeams.com (My business)
Outsourcing Customer Support
Inbound Customer Support
partner Program- other VA business can join under my name. I can outsourcing human Labor to them. expect Lower skilled workers. My VA Level system will apply to other companys as a mandatory business requirements. I can also pull individual fomr the other compay dirctly as another mandatory requirement.
10. Kubernetes (production ready branch)
Helm Charts
Helm
Helm Website
https://helm.sh/
Helm download
windows 10 professional
choco install kubernetes-helm
Ubuntu 20.04 and beyond
sudo snap install helm --classic
11. JFrog Platform
12. Remote Workers
https://chocolatey.org/solutions/self-service-anywhere
13. Self hosted Cloud registry for Docker images
https://quay.io/
14. Zoom
download
download zoom for windows 10
Zoom outlook plug-in
Sign in to Zoom with preferabley outlook work email for company
Website for Zoom
https://us05web.zoom.us/
15. Slack
Add-ons
Outlook Calendar
Microsoft OneDrive
Slack for Zendesk Support Integration
16. Education
Sub Topic
Professional Education
Personal Education
online Education Sources ?
Temp references spot tp place so i can process the data
company
Foreign Education?
Online Education?
Domestic Education?
Other?
Udemy
Website
www.udemy.com
Temporary idea dump
Did you attend College?
Yes?
-WHAT-
What was your field or fields of studying?
-Where-
Where did you attend College?
What nation and state/provinace did you attend Collage?
-When-
What are the years that you attented college?
-Who-
Who paid for your college?
You
Did you pay for collage yourself in full?
Yes?
What amount did you pay for collage yourself in full?
Provide to me the Payment schedule of future paidments
Do you still owe money to "said" collage"?
Yes?
No?
No?
Who?
someone else
Did someone else pay for your collage in full?? If someone (non-profit non-religion organization)else please name them.
Did someone else pay for your collage in full?? if someone (Government name)else please name them.
Did someone else pay for your collage in full?? if someone (non-profit religions organization)else please name them.
Did someone else pay for your collage in full?? if someone (person)else please name them.
Did you get help paying for college?
Did you complete college?
Yes?
When did you complete college?
Are you going back to college to get another degree?
Yes?
What is your planned degree?
[The Interviewee Writes Down Answers]
Why are you going after this degree?
No?
Are you going back to college?
Yes?
No?
Are you done going to collage within your lifetime College?
No?
Yes?
Why?
What?
Is the Cost of college stopping you from going back to college?
Yes?
Did you want financial aid?
Yes?
No?
Why?
What?
Who?
No?
Why?
What?
Who?
Maybe
I am uncertain to go back to college.
Why are you uncertain to go back to collage?
{person reply with an obligation}
If this obligation is removed and/or solved with a proper solution then will you go back to college?
No?
Are you still in college?
Where are you attending college?
No?
17. Main Topic
18. Social Networks