Organizational Culture and Clan Control

Organizational Culture and Clan Control
Organizational culture is another
control system
Organizational culture
is the set of values, norms, standards of
behavior, and common expectations that
control the ways in which individuals and
groups in an organization interact with each
other and work to achieve organizational goals
Clan control
is the control exerted on individuals and groups
in an organization by shared values, norms,
standards of behavior, and expectations.
internalize organizational values and norms.
Organizational culture is not an externally
imposed system; rather, employees
Organizational culture is an important source of
It makes control possible in situations where
managers cannot use output or behavior
When a strong and cohesive set of
organizational values and norms is in place,
employees focus on thinking about what is best
for the organization in the long run
Employees of some organizations go out of
their way to help their organization because the
organization has a strong and cohesive
organizational culture.
Culture and Managerial Action
Values and Norms: Creation a Strong
Organizational Culture
Key Concepts
are beliefs and ideas about the kinds of
goals members of a society should pursue
and the kinds of behavior they should use
to achieve these goals.
Norms are unwritten rules or guidelines that
prescribe appropriate behavior in particular
Norms emerge from values. How does this
relate in your organization?
Values and norms inform organizational
members about what goals they should pursue
and how they should behave to reach those
Managers can influence the kinds of values and
norms that develop
Values of the Founder
An organization’s founder and his or her
personal values and beliefs have a substantial
influence on the values, norms, and standards
of behavior within the organization
Founders select managers who share their
vision of the organization’s goals
Subordinates imitate the style of the founder
and transmit his or her values and norms to
their subordinates
Organizational members learn from each other
which values are important and the norms that
specify appropriate behaviors.
Organizational socialization is the process by
which newcomers learn an organization’s values
and norms and acquire the work behaviors
necessary to perform effectively
Most organizations have some kind of
socialization program to help new employees
“learn the ropes.”
Ceremonies and Rites
Managers can create or influence an
organizational culture by developing
organizational ceremonies and rites
Rites of passage determine how individuals
enter, advance within, or leave the organization.
Rites of enhancement let organizations publicly
recognize and reward employees’ contributions
Stories and Language
Stories (whether fact or fiction) about
organizational heroes and villains provide
important clues about values and norms.
The concept of organizational language
encompasses not only spoken language, but
also nonverbal language, such as how people
dress or the degree of formality used