Crucial Conversations State
This is a mind map that contains information about the Cristian Necula world class.
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Crucial Conversations State

Share your facts
Start with least controversial

Tell your story
Don't apologise for your view
Don't water down your message
Be confident, based on facts

Ask for others' paths
Invite others to share their view
Be willing to adapt/respond

Talk tentatively
Tell your story as a story
Don't pretend it's all fact

Encourage testing
Show that you want to hear