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Customer Journey Touchpoints
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This work is composed of 3 comprehensive mind maps on separate pages.
Page 1:
Customer Journey Touchpoints - Operators - Zoho CRM
Page 2:
Customer Journey Touchpoints - Referrals B2B - Zoho CRM
Page3:
Lead Source: Online & Offline
Page 1:
Customer Journey Touchpoints - Operators - Zoho CRM
Page 2:
Customer Journey Touchpoints - Referrals B2B - Zoho CRM
Page3:
Lead Source: Online & Offline
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Similar Mind Maps
Outline
Customer Journey Touchpoints Operators Zoho CRM
Lead Creation
Social Media Integrations
Hootesuite
FB Messenger
Generic
FB
Get more leads
LinkedIN
Sales Navigator
Lead Generation Forms
Website
Contact Form
Request A Meeting
Request A Demo
OperatorDirect
New Account Profile
A. Lead Information
Account Name
Company Name
Company Website
Company E-Mail Domain
Company LinkedIn URL
Company FB URL
Company Years Of Operation
Company Established Date
Company Size
Company Annual Turnover
B. Lead Qualification
Industry
Markets
Licences Jurisdictions
Lead Type
Rating
C. Lead Source
Outbound
Country Licence Registers
Market
Country
State
Sales Rep Generated
Lost Account
Re-Opened Lead
Cold Call
Roadshow
Inbound
LinkedIn
Campaign Name
LinkedIn Page
Referral
Employee
B2B
Existing Client
Google Search
Newsletter
Events
Event Name
Event Year
Organiser
Audience
Region
Location
Public Relations
E-Mail Request
NR Website
Contact Us
Request A Demo
Request A Meeting
FB
Campaign Name
FB Page
D. Lead Conversion
Lead Progress
Lead Status
E. Lead Qualification
Service Provider
Products
Brands
Brand URLs
Affiliate Software
Number Of Affiliates
Forecasted Revenue
Set Up Fees
MRR
F. Lead Contact
First Name
Last Name
Contact Job Title
Contact E-Mail
Contact No
Contact LinkedIn
Contact Birthday
Contact Team Size
Name
Surname
Job Title
Account Profile Page
Sales: Proposal
Quote
Quote Accepted
Quote Rejected
Price
Service
Needs not met
Timing
CAM: Decomissioning
Brand
No Longer Available
Other
All
Price
Service
Needs not met
Merger
Bankruptcy
Terminated
CAM: Custom Projects
Quote
Quote Accepted
Quote Rejected
Price
Service
Needs not met
Timing
Customer Satisfaction
Survey
Net Promoter Score
CAM: Hosting Change
Addendum Accepted
Addendum Rejected
Price
Service
Needs not met
Timing
CAM: Renewal Stage
Order Form
Order Form Accepted
Order Form Rejected
Price
Service
Needs not met
Timing
Forecasts
Upsell
Downgrade
Renewal Confidence Level
Customer Satisfaction
Survey
Net Promoter Score
