1. Listen: Listen patiently to customers’ needs and questions, and don’t rush to answer.

2. Empathy: Put yourself in your customers’ shoes and understand how they feel.

3. Actively pay attention: proactively ask customers about their living and working conditions, and care about their development.

4. Respect customers: Respect customers’ opinions and choices and do not impose your own opinions.

5. Integrity-based: Be responsible to customers, be honest and trustworthy, and do not conceal facts.

6. Continuous learning: Improve your professional knowledge to better serve customers.

1. Actively understand customer needs: When communicating with customers, proactively ask and understand customer needs in order to provide more accurate product information and solutions.

2. Proactively provide solutions: Based on customer needs, proactively provide corresponding products or service solutions to help customers solve problems.

3. Actively follow up on feedback: After customers purchase products or services, proactively pay attention to their usage and feedback, and solve customer problems in a timely manner.

4. Actively share professional knowledge: When communicating with customers, actively share professional knowledge about products to improve customer satisfaction and trust.

5. Actively improve service quality: Continuously learn and improve your business capabilities to better provide customers with high-quality pre-sales customer service.

Properties: Product properties, A and B material formulas, quartz sand and epoxy resin composition

1. Training format: online/offline training courses, regular training classes are held to provide practical operation opportunities.

2. Knowledge preparation form: Develop a knowledge base, share industry trends and product information, and organize internal learning and exchanges.

3. Promotional communication form: Use multiple channels to release promotional information, such as emails, text messages, social media, etc.

4. Pre-sales support form: Provide multiple communication methods such as telephone and online chat to ensure that customer questions are answered in a timely manner.

5. Customer relationship maintenance form: establish customer files, send caring text messages or emails regularly to improve customer satisfaction.

6. Form of business development: Participate in industry exhibitions, seminars and other activities to expand customer resources and increase company visibility.

1. Pre-sales customer service training: Improve professionalism and improve service quality.

2. Sufficient knowledge preparation: master product features and provide customers with accurate information.

3. Communication of promotional activities: effective promotion to increase sales opportunities.

4. Customer demand-oriented: focus on customers and provide personalized services.

2. Knowledge preparation: Be familiar with product functions, prices, preferential policies and other information.

3. Communication of promotional activities: Accurately communicate promotional information to increase customers’ purchase intention.

4. Understand customer needs: proactively inquire and explore potential customer needs.

5. Provide solutions: Recommend appropriate product solutions based on customer needs.

6. Be patient and polite: listen attentively and answer customer questions with sincerity.

7. Regular follow-up: Continuously pay attention to potential customers to increase conversion rate.

8. Collect feedback: Collect customer opinions in a timely manner to optimize service quality.

1. Training points: Ensure that customer service personnel master product knowledge, understand sales strategies, and improve communication skills to better serve customers.

2. Knowledge preparation: Be familiar with the company's product features, advantages and competitors so that you can accurately answer questions and provide suggestions when communicating with customers.

3. Communication of promotional activities: Ensure that customer service personnel understand the detailed information of promotional activities, including event time, scope and preferential policies, so as to deliver accurate information to customers.

4. Communication skills: Develop customer service staff’s listening, empathy and problem-solving skills so that they can better meet their needs when communicating with customers.