Handling Criticism in Workplace Communication

This is a mind map about handling criticism. The main contents include: making mistakes in the past and not handling them well, how to repair the relationship with the leader, being ridiculed by the leader, being wronged in public (the blame of colleagues), being wronged by an innocent person (the blame of the leader) , the progress is not completed.

Edited at 2024-01-28 22:03:45

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Handling Criticism in Workplace Communication

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Outline

handling criticism

Progress not completed

Taking responsibility: Internal attribution. Just look for the reasons from yourself, start with the word "I", and talk about the factors that happen to you and that you can control. I'm sorry, boss, because I didn't go out early, so I was late due to traffic jam.

Confirm Action: Come up with an action plan to remedy the situation. Leader, I am going to do this next, first, second and third, when do I expect this to be completed, do you think this is okay?

Confirmation time: Proactively manage leadership expectations. When confirming the time with the leader, there is a "two-step principle": on the same day and in person. That's the day. If you were criticized today, you should give feedback to the leader today and close the problem on the same day. Don't leave it overnight. In person, if you just send a message to tell the leader that the problem has been solved, the leader may have "read it but not replied", or may not have seen it at all. Without feedback from the leader, you won’t be able to be practical, I don’t know. Is this still affecting your boss's view of you? Leader, I have recorded the points you mentioned, and I will definitely do them in place. I would like to make an appointment with you today to give you feedback on how we solved the problem in person. Is it convenient for you?

Cooling method - I'm sorry, I didn't manage the progress well and made you anxious. (Boss, I’m sorry. This matter is indeed my responsibility. I made a mistake somewhere that caused this problem.) I will adjust immediately to catch up with the progress. I expect to get a framework for you in half an hour. Can you touch it and see if it's okay? I can definitely finish it within today.

Post-event feedback: The leader will give you feedback on the progress of the process. You have explained a few things in total, the first, the second and the third. I have completed it to... the extent. This matter is indeed my responsibility and I caused it. In order to avoid the same situation happening again, I will do this next:...

Being wrongly accused (the leader’s fault)

Accept: Don’t care whether he was wronged or not, let’s take the blame first

Leader, I understand that this matter did not meet your requirements and disappointed you.

Exploration: Find out where the problem lies

Leader, let me reflect on the current problem and see if I understand it correctly. My problem is If it is somewhere, what is the reason? Is that so?

Request: Please tell me what to do next, and ask the leader to check it for you.

Understood, I will deal with this matter in this way, first, second, and third. When is the expected time? It's ready to be completed. Please check it for me. Do you think it's okay?

After the problem is over, the leader has wronged you. Don’t remain silent: the problem with the leader has been solved. I have to boldly tell you that I am really wronged. How can I be wronged by the leader? Let me tell you this , it’s not that I’m afraid of being wronged or that I have emotions. I just want to tell you, and then I also want to ask you to give me guidance on how to handle this situation better in the future. For me, everything is learning anyway.

Interview method - We can also do a review afterwards and tell the leader how we can avoid the same mistake from happening again in the future. Show our own proactive and studious side. Leader, regarding what you mentioned, I made a Review. At certain times, I did first, second and third. The problem lies in a certain step and is caused by a certain reason. Next, in order to avoid similar situations from happening again, I plan to do this:...

Being wrongly accused in public (colleagues’ fault)

The above trilogy

Good leadership, received. Let me record it, one, two, three, what you are dissatisfied about is these three points ?

The issues were all recorded and we implemented them immediately after the meeting.

Find my colleague Xiao Wang privately

To Xiao Wang: You see, the leader is really dissatisfied with this matter. I have recorded everything for you. Let's quickly discuss what to do. I'll go with you to find the leader.

To the leader: Regarding the promotional video issue you mentioned at the meeting, Xiao Wang and I came up with a plan and reported it to you immediately. one time. I gave Xiao Wang an idea. Xiao Wang will tell you the details. Please also take a look at this The sample does not fit properly.

Being ridiculed by the leader

Breaking point - if we feel the leader’s dissatisfaction, then we can’t pretend not to know road. Demonstrate one's own initiative to resist pressure

There must be a reason for you to say this. I don't understand. Please give me some advice - Leader, the problem you mentioned must be caused by something I didn't do well. But my reaction was a little slow, and I didn't think of how to rectify it. Could you please give me guidance in person and talk to me?

Implement feedback (preferably in person) - I really implemented the suggestions you gave me last time, and what results I achieved. Thank you.

Words: Shape the kind of "teacher-student relationship" between you and your leader in which you ask for advice and receive advice, give advice and receive advice. Regarding a certain issue, I learned it thanks to your reminder. I really didn't think about this issue before. In order to solve this problem, this is what I am doing now. Next, I plan to do this. Do you think the leader is suitable?

The more straightforward your leader is, the simpler your workplace relationship and superior-subordinate relationship will be, the less worry you will have, and the easier it will be for you to grow. also faster

How to repair the relationship with your boss when you made mistakes in the past and failed to handle them well?

What I did was indeed inappropriate. I am changing, please give me some advice

Leader, I came to you today to apologize to you. You may have forgotten that when we were discussing something before, I couldn't control my emotions and I gave you a few words. Afterwards, I realized something was wrong, but I never formally apologized to you. I'm really sorry. Sometimes I really lack strength in communication, so I recently signed up for a communication class and am currently studying. After I finish studying, I will definitely come to you to report my learning experience. Of course, I would also like to ask you to give me your requirements from your perspective and see where I can make adjustments.

An excellent person is one who is self-motivated and able to find breakthroughs from his own internal attribution. Break through and keep changing yourself.