Describe the problem clearly to ensure a deep understanding of the problem.

Determine the scope and impact of the problem to better position solutions.

Make sure you really understand what others are asking and avoid answering questions you didn’t ask.

Find information related to the problem

Gather more information through observation, questioning, surveys, etc.

Ensure the correctness of supporting arguments for solving problems and avoid wasted work

Organize and analyze the collected information to identify the root causes and key factors of the problem.

Use methods such as logical reasoning, data analysis, or model building to identify potential causes of problems.

While exercising analytical skills, sort out the various possibilities for problems to solve them in a targeted and efficient manner.

Analyze the results and propose possible solutions.

Consider the feasibility, cost, effectiveness and other factors of the solution.

Peel away the cocoons, analyze them piece by piece, and summarize the clues into several plans.

Conduct risk assessments and benefit projections for proposed solutions.

Compare the pros and cons of different options and choose the best one.

Find the most suitable solution among several possible solutions

Develop a detailed implementation plan, including schedule, resource consumption, etc.

Execute the plan and implement the solution step by step.

Colleagues who have a good plan but cannot implement it can refer to 5W2H.

During the implementation process, progress and effectiveness are regularly monitored.

Make necessary adjustments and optimizations to the implementation plan based on actual conditions

The gap between ideal and reality is as far as the earth to the sun. Unexpected situations may occur at any time during execution. In order to ensure the effect and results of execution, we must monitor at any time and adjust plans and measures in real time.

Summarize the problem-solving process and extract lessons learned.

Feedback solutions and results to relevant personnel so that we can better deal with similar problems in the future

Jiaming said: No one can make mistakes without being a sage. It is understandable and excusable to suffer a loss on one issue. If you suffer from the same problem again and again, you are either a fool or a bad person, or both.

什么是PDCA?

Knock on the blackboard

tactically

strategically