MindMap Gallery 8PMP-Project Quality Management Summary
This is a mind map about 8PMP-project quality management summary. Quality management accounts for a small proportion of questions in the PMP exam, but it is extremely important in actual projects. In addition to learning quality management in the PMBOK, you also need to strengthen your learning through other channels.
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This is a mind map about bacteria, and its main contents include: overview, morphology, types, structure, reproduction, distribution, application, and expansion. The summary is comprehensive and meticulous, suitable as review materials.
This is a mind map about plant asexual reproduction, and its main contents include: concept, spore reproduction, vegetative reproduction, tissue culture, and buds. The summary is comprehensive and meticulous, suitable as review materials.
This is a mind map about the reproductive development of animals, and its main contents include: insects, frogs, birds, sexual reproduction, and asexual reproduction. The summary is comprehensive and meticulous, suitable as review materials.
PMP-Project Quality Management
Quality Control
Core idea
Balance project management with deliverables
basic concept
Quality: The degree to which a set of inherent characteristics meets requirements
Quality policy: the overall quality purpose and direction formally issued by the organization's top management
Quality goal: the goal pursued in terms of quality
Consensus on quality management and project management
Customer satisfaction
Prevention is better than inspection
keep improve
Management Responsibilities
quality management theory
Deming theory
Deming Circle (PDCA)
Deming's 14-step approach to quality management
keep improve
Prevention is better than inspection
Juran theory
Emphasis on quality is fitness for use
Julan's trilogy: quality planning, quality control, quality improvement
Crusby theory
Zero defect management
Definition of quality: meeting requirements rather than being the best
Quality is free: the cost-benefit curve
Ishikawa theory
quality circle movement
cause and effect diagram
Six Sigma Management
Lean quality management
Use (DMAIC) to improve key processes
Continuous improvement and just-in-time
keep improve
There is no limit to improvement and it can be continued
The execution subject is the execution organization
Just-in-time
zero inventory
Strive to do things right the first time with zero defects
total quality management
All-staff, all-process, all-round quality management
Capability Maturity Model CMMI
initial level
repeatable level
level defined
Already managed
Optimization level
Organizational Project Management Maturity Model OPM3
ISO9000 family standards
Quality feature deployment: A structured approach to converting user needs into product features in order to develop those features that best meet user needs.
Quality and grade
Quality (how well requirements are met)
It is the degree to which a series of intrinsic characteristics meet the requirements
Quality levels that do not meet quality requirements are definitely a problem
Level (configuration of different computers)
It is a level classification of products or services with the same purpose but different technical characteristics.
Low level is not necessarily a problem
Plan quality management
ITTO
enter
1. Project Charter
2. Project management plan
demand management plan
risk management plan
Stakeholder Engagement Plan
Scope Baseline
3.Project files
Hypothetical log
requirements document
Requirements Tracking Matrix
risk register
Interested Party Register
4. Business environment factors
5. Organizational process assets
Tools & Techniques
1. Expert judgment
2. Data collection
Benchmark comparison: Shanzhai
Brainstorming
Interview
3.Data analysis
Cost-benefit analysis: an analysis of whether costs and benefits are balanced, a financial analysis tool for estimating the advantages and disadvantages of alternatives
Quality cost (all costs incurred for prevention and non-achievement during the product life cycle)
consistency cost
Prevention costs: training, process documentation, equipment
Evaluate costs: testing, design validation, reviews, audits
cost of inconsistency
Internal failure costs: rework, scrap
External failure costs: liability determination, recalls, warranty, loss of reputation
Watershed: whether to sign for acceptance
4. Decision-making: multi-criteria decision analysis
5.Data performance
flow chart
process diagram
BPM Approval
Help improve processes and identify areas where quality deficiencies may occur or can be incorporated into quality inspections
logical data model
Visualize organizational data
Identify where data integrity or other quality issues may occur
Matrix diagram
L type, T type, Y type, X type, C type, roof type
Identify quality measures critical to project success
mind Mapping
Graphical methods for visually organizing information
Collect project quality requirements, constraints, and dependencies.
6.Planning of tests and inspections
7.Meeting
output
1. Quality management plan (determined method)
Describe how applicable policies, procedures, and guidelines will be implemented to achieve quality objectives
2. Quality measurement indicators (standardized)
Describe the item or product attributes and how the control quality process will verify compliance
3. Project management plan update
risk management plan
Scope Baseline
4. Project file update
Lessons Learned Register
Requirements Tracking Matrix
risk register
Interested Party Register
Management quality
ITTO
enter
1. Project management plan
quality management plan
2.Project files
Lessons Learned Register
Quality control measurement results
quality measures
risk report
3. Organizational process assets
Tools & Techniques
1. Data collection
Checklist: Check during the process, check the answers immediately after completing the questions
2.Data analysis
Alternatives Analysis: Alternatives Identified
Document analysis: Analyze the different documents output by the project control process
Process Analysis: Identifying Process Improvement Opportunities
Root cause analysis (macro): Determine the root causes of deviations, defects or risks > Cause and Effect Diagram (micro)
3. Decision-making (multi-criteria decision analysis)
4.Data performance
Affinity diagrams: brainstorming to formulate a classification of creative ideas
Cause-and-effect diagram (why-why analysis diagram, Ishikawa diagram): Identify the main cause or root cause of the problem
Flowchart: Create something out of nothing, showing a series of steps that cause defects and used for defect tracing
Histogram: Displays the number, frequency, or other manifestations of defects for each deliverable
Pareto chart: prioritizing defects, the 80/20 rule
Matrix diagram:
Scatter plot: shows the relationship between two variables
5. Audit: The audit is about the process and confirms the implementation of approved change requests.
6. X-oriented design: a series of technical guidelines that can be used during product design to optimize the design and improve the final characteristics of the product
7.Problem solving
definition problem
Identify root cause
Generate possible solutions
Choose the best solution
Execute solution
Verify the effectiveness of the solution
8. Quality improvement method: plan-do-check-act and Six Sigma
output
1.Quality report
2.Testing and evaluation documents
3. Change request
4. Project management plan update
quality management plan
Scope Baseline
progress baseline
cost basis
5. Project file update
Problem log
Lessons Learned Register
risk register
Pay attention to process deviations
Control quality
ITTO
enter
1. Project management plan
quality management plan
2.Project files
Lessons Learned Register
Quality test indicators
Test and Evaluation Documents
3.Approved change request
4. Deliverables
5. Job performance data
6. Business environment factors
7. Organizational process assets
Tools & Techniques
1. Tools and Techniques
Checklist
Checklist: Count the number of defects and collect data on potential quality problems.
statistical sampling
attribute sampling
Qualified or unqualified
consistent results
Similar job performance information
variable sampling
Specific parameters
degree of consistency
Similar job performance data
Questionnaire
2.Data analysis
Performance Review: Measure, compare and analyze plans against actual results
Root cause analysis: Identifying causes of defects
3. Inspection: Inspection of deliverables
4. Testing/Product Evaluation
5.Data performance
cause and effect diagram
Control charts: Check whether the process is out of control and whether predictable performance can be obtained
Any point exceeds the upper/lower control limit - the process is out of control
Seven-point rule: Seven consecutive points on the same side of the center line - the process is out of control
Histogram
Scatter plot
output
1. Quality control measurement results
2. Verified deliverables
3. Job performance information
4. Change request
5. Project management plan update
quality management plan
6. Project file update
Problem log
Lessons Learned Register
risk register
Test and Evaluation Documents
Look at the results, look for deviations, discover problems, and focus on defects in deliverables