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MindMap Gallery 8PMP-Project Quality Management Summary

8PMP-Project Quality Management Summary

This is a mind map about 8PMP-project quality management summary. Quality management accounts for a small proportion of questions in the PMP exam, but it is extremely important in actual projects. In addition to learning quality management in the PMBOK, you also need to strengthen your learning through other channels.

Edited at 2021-06-03 09:27:39

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8PMP-Project Quality Management Summary

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Outline

PMP-Project Quality Management

Quality Control

Core idea

Balance project management with deliverables

basic concept

Quality: The degree to which a set of inherent characteristics meets requirements

Quality policy: the overall quality purpose and direction formally issued by the organization's top management

Quality goal: the goal pursued in terms of quality

Consensus on quality management and project management

Customer satisfaction

Prevention is better than inspection

keep improve

Management Responsibilities

quality management theory

Deming theory

Deming Circle (PDCA)

Deming's 14-step approach to quality management

keep improve

Prevention is better than inspection

Juran theory

Emphasis on quality is fitness for use

Julan's trilogy: quality planning, quality control, quality improvement

Crusby theory

Zero defect management

Definition of quality: meeting requirements rather than being the best

Quality is free: the cost-benefit curve

Ishikawa theory

quality circle movement

cause and effect diagram

Six Sigma Management

Lean quality management

Use (DMAIC) to improve key processes

Continuous improvement and just-in-time

keep improve

There is no limit to improvement and it can be continued

The execution subject is the execution organization

Just-in-time

zero inventory

Strive to do things right the first time with zero defects

total quality management

All-staff, all-process, all-round quality management

Capability Maturity Model CMMI

initial level

repeatable level

level defined

Already managed

Optimization level

Organizational Project Management Maturity Model OPM3

ISO9000 family standards

Quality feature deployment: A structured approach to converting user needs into product features in order to develop those features that best meet user needs.

Quality and grade

Quality (how well requirements are met)

It is the degree to which a series of intrinsic characteristics meet the requirements

Quality levels that do not meet quality requirements are definitely a problem

Level (configuration of different computers)

It is a level classification of products or services with the same purpose but different technical characteristics.

Low level is not necessarily a problem

Plan quality management

ITTO

enter

1. Project Charter

2. Project management plan

demand management plan

risk management plan

Stakeholder Engagement Plan

Scope Baseline

3.Project files

Hypothetical log

requirements document

Requirements Tracking Matrix

risk register

Interested Party Register

4. Business environment factors

5. Organizational process assets

Tools & Techniques

1. Expert judgment

2. Data collection

Benchmark comparison: Shanzhai

Brainstorming

Interview

3.Data analysis

Cost-benefit analysis: an analysis of whether costs and benefits are balanced, a financial analysis tool for estimating the advantages and disadvantages of alternatives

Quality cost (all costs incurred for prevention and non-achievement during the product life cycle)

consistency cost

Prevention costs: training, process documentation, equipment

Evaluate costs: testing, design validation, reviews, audits

cost of inconsistency

Internal failure costs: rework, scrap

External failure costs: liability determination, recalls, warranty, loss of reputation

Watershed: whether to sign for acceptance

4. Decision-making: multi-criteria decision analysis

5.Data performance

flow chart

process diagram

BPM Approval

Help improve processes and identify areas where quality deficiencies may occur or can be incorporated into quality inspections

logical data model

Visualize organizational data

Identify where data integrity or other quality issues may occur

Matrix diagram

L type, T type, Y type, X type, C type, roof type

Identify quality measures critical to project success

mind Mapping

Graphical methods for visually organizing information

Collect project quality requirements, constraints, and dependencies.

6.Planning of tests and inspections

7.Meeting

output

1. Quality management plan (determined method)

Describe how applicable policies, procedures, and guidelines will be implemented to achieve quality objectives

2. Quality measurement indicators (standardized)

Describe the item or product attributes and how the control quality process will verify compliance

3. Project management plan update

risk management plan

Scope Baseline

4. Project file update

Lessons Learned Register

Requirements Tracking Matrix

risk register

Interested Party Register

Management quality

ITTO

enter

1. Project management plan

quality management plan

2.Project files

Lessons Learned Register

Quality control measurement results

quality measures

risk report

3. Organizational process assets

Tools & Techniques

1. Data collection

Checklist: Check during the process, check the answers immediately after completing the questions

2.Data analysis

Alternatives Analysis: Alternatives Identified

Document analysis: Analyze the different documents output by the project control process

Process Analysis: Identifying Process Improvement Opportunities

Root cause analysis (macro): Determine the root causes of deviations, defects or risks > Cause and Effect Diagram (micro)

3. Decision-making (multi-criteria decision analysis)

4.Data performance

Affinity diagrams: brainstorming to formulate a classification of creative ideas

Cause-and-effect diagram (why-why analysis diagram, Ishikawa diagram): Identify the main cause or root cause of the problem

Flowchart: Create something out of nothing, showing a series of steps that cause defects and used for defect tracing

Histogram: Displays the number, frequency, or other manifestations of defects for each deliverable

Pareto chart: prioritizing defects, the 80/20 rule

Matrix diagram:

Scatter plot: shows the relationship between two variables

5. Audit: The audit is about the process and confirms the implementation of approved change requests.

6. X-oriented design: a series of technical guidelines that can be used during product design to optimize the design and improve the final characteristics of the product

7.Problem solving

definition problem

Identify root cause

Generate possible solutions

Choose the best solution

Execute solution

Verify the effectiveness of the solution

8. Quality improvement method: plan-do-check-act and Six Sigma

output

1.Quality report

2.Testing and evaluation documents

3. Change request

4. Project management plan update

quality management plan

Scope Baseline

progress baseline

cost basis

5. Project file update

Problem log

Lessons Learned Register

risk register

Pay attention to process deviations

Control quality

ITTO

enter

1. Project management plan

quality management plan

2.Project files

Lessons Learned Register

Quality test indicators

Test and Evaluation Documents

3.Approved change request

4. Deliverables

5. Job performance data

6. Business environment factors

7. Organizational process assets

Tools & Techniques

1. Tools and Techniques

Checklist

Checklist: Count the number of defects and collect data on potential quality problems.

statistical sampling

attribute sampling

Qualified or unqualified

consistent results

Similar job performance information

variable sampling

Specific parameters

degree of consistency

Similar job performance data

Questionnaire

2.Data analysis

Performance Review: Measure, compare and analyze plans against actual results

Root cause analysis: Identifying causes of defects

3. Inspection: Inspection of deliverables

4. Testing/Product Evaluation

5.Data performance

cause and effect diagram

Control charts: Check whether the process is out of control and whether predictable performance can be obtained

Any point exceeds the upper/lower control limit - the process is out of control

Seven-point rule: Seven consecutive points on the same side of the center line - the process is out of control

Histogram

Scatter plot

output

1. Quality control measurement results

2. Verified deliverables

3. Job performance information

4. Change request

5. Project management plan update

quality management plan

6. Project file update

Problem log

Lessons Learned Register

risk register

Test and Evaluation Documents

Look at the results, look for deviations, discover problems, and focus on defects in deliverables