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MindMap Gallery PMBOK Project Management PMP Chapter 8 Project Quality Management

PMBOK Project Management PMP Chapter 8 Project Quality Management

PMBOK Chapter 8 Mind Map and Interpretation. Quality management accounts for a small proportion of questions in the PMP exam, but it is extremely important in actual projects. In addition to learning quality management in PMBOK, you also need to strengthen your learning through other channels.

Edited at 2021-01-26 20:09:22

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PMBOK Project Management PMP Chapter 8 Project Quality Management

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Outline

Chapter 8 Project Quality Management

Overview

what is quality

It is the intrinsic characteristics of a group of things and the degree to which they meet needs

Three processes of quality management

Planning Quality Management: Standards

Identify quality metrics and standards (measurements come from the project scope statement)

Determine how to achieve quality indicators and standards

Managing quality (quality assurance QA): factors other than deliverables, processes, procedures, simulations, policies, etc.

=prevention audit

Prevention: It’s all a process of managing quality

Audit: reflect on the past, improve the present and future, and summarize professional experiences and lessons

Quality Control (QC): Deliverables

Check deliverables

Fix deliverable specific defects

The difference between QA and QC

object

QA: process, policy, procedure

Retreat (the above outline is online)

QC: deliverables

Pragmatic (discussing matters as they are)

Purpose

QA: prevent, ensure, avoid, ensure the results are correct

QC: Check whether it is qualified

Quality and grade

quality

specific characteristics of things

grade

Different series of products with the same purpose

The grade can be low, but the quality cannot be low.

High grade ≠ high quality

High quality ≠ high grade

Prevention and inspection

Prevention (beforehand)

Check (afterwards)

Traditional quality management: quality is inspection

Modern quality management: quality is prevention

Attribute sampling and variable sampling

Attributes

Qualitative analysis

variable

Quantitative analysis

Tolerances and Control Limits

Tolerance (allowance, gauge line)

Boundaries for judging whether a product is qualified

control limits

Determine whether the process is stable and whether the performance is predictable

Modern quality management and its principles

Customer satisfaction

keep improve

PDCA cycle

Management bears 85% responsibility

Mutually beneficial relationships with suppliers

Considerations in an Agile Environment

Auditing in Agile: The Cycle of Retrospectives

Participation of all employees in quality

8.1 Planning quality management

Identify quality metrics and standards (measurements come from the project scope statement)

Indicators: Micro

Standard: Macroscopic

Determine how to achieve quality indicators and standards

8.1.1 Input

Project Charter

project management plan

scope statement

Identify quality indicators from the scope statement, including acceptance criteria (what was agreed upon with the customer when gathering requirements)

project files

Interested Party Register

Listen to your customers

business environment factors

organizational process assets

The organization’s quality system (policies, procedures, guidelines)

The company's pursuit of quality (perhaps one sentence) should be included in the quality management plan

8.1.2 Tools

expert judgment

Data (information) collection technology

Benchmarking

Learn from, imitate, plagiarize, copycat

Brainstorming

Generate lots of ideas

Interview

Ask an experienced driver for directions, 1V1

data analysis

Cost-benefit analysis

Benefit-cost>0?

business case

quality cost

Alternatives Analysis

quality cost

Costs related to quality P283

consistency cost

Make sure the results meet the requirements

prevention

make sure

Assessment (inspection)

Confirm (defect found)

Cost of non-conformance (cost of failure)

The deliverables are of unqualified quality and the costs incurred by taking measures

internal failure

Losses discovered by team members that are not caused to customers and from time to time

external failure

Discovered by customers, they must bear joint and several liability

decision making

information

right

courage

Data performance

Flow chart (process chart, process flow chart)

Logical data model (big data analysis)

Matrix chart (excel table)

relationship between response variables

mind Mapping

Find inner connections and generate new ideas

Test and inspection planning

test

It is carried out in the middle and has a certain preventive effect.

examine

Conducted after the deliverables are completed

Meeting

Encourage team members to participate in planning work and improve members' commitment and sense of participation

output

quality management plan

How to achieve quality indicators and what are the quality standards

quality measures

Describe project or product attributes to how compliance is verified during the control quality process

Measure specific indicators

Specific measurement method

Project Management Plan Update

Plan updates during the planning process can be ignored

Project file updates

8.2 Quality management

Prevention Audit

common responsibility of all

Is a consistency cost

8.2.1 Input

Project Management Plan: Quality Management Plan

project files

Basis for reference during the audit process

Quality control results

quality measures

organizational process assets

8.2.2 Tools

data collection

Checklist: list, reminder to prevent forgetting

data analysis

Alternatives Analysis

File analysis

Process analysis: use flow charts to determine which links have problems based on the process and improve them

Root cause analysis: Determining the root cause of a deviation, defect or risk

Root Cause Analysis

Find the root cause and fix the problem

cause and effect diagram

Find the root cause

decision making

Multi-criteria decision analysis

Consider multiple factors to make a judgment

Data performance

Affinity diagram (relationship diagram)

Classification tool to classify potential defects and display areas of greatest concern

cause and effect diagram

Identify Root Cause 5M1E

Man-machine material law environment and management and management

flow chart

Show the sequence of steps that lead to a defect

Histogram

Display the number of defects and the arrangement of causes of defects

Sort by frequency to become a Pareto chart

Pareto

objective

nominal group technique

subjective

Matrix diagram

Demonstrate the strength of the relationship between factors, causes, and goals

Scatter plot

Demonstrate relationships, correlations and common causes between two variables

Audit (Quality Audit)

Determine whether activities followed organizational and project policies, processes, and procedures with the goal of identifying lessons learned

Design for X

A series of technical guidelines that can be used during product design

problem solved

Universal formula: Collect information and understand facts → comprehensively analyze the impact → formulate solutions → approve and implement plans → track effects (summarize experiences and lessons)

quality improvement methods

PDCA cycle

Six Sigma

Zero defects

8.2.3 Output

quality report

Documents that comprehensively reflect the quality situation

Test and Evaluation Documents

Arrangements for testing and inspection

change request

Changes in quality audits, not to deliverables

Project Management Plan Update

Project file updates

Problem log

8.3 Control quality

Check deliverables and fix deliverables

enter

project management plan

project files

quality measures

Approved change request

Deliverables

job performance data

Project management quality

The pros and cons of the three major benchmarks

business environment factors

organizational process assets

tool

data collection

Checklist

Checklist (Statistics Sheet)

statistical sampling

Save time and cost

Questionnaire

Large audience, wide distribution, fast and statistical analysis

data analysis

performance review

Root Cause Analysis

examine

8.3, 5.5, 12.3

Testing and Product Evaluation

data representation technology

cause and effect diagram

Histogram

Scatter plot

Control Charts

Determine whether a process is stable and has predictable performance

mean line

Control upper and lower limits

Gauge line (tolerance, tolerance)

out of control situation

single point rule

A point exceeds the upper and lower control limits

seven point rule

Seven consecutive points on the same side of the mean line

Meeting

Review approved change requests

Review, lessons learned

output

Quality control measurement results

recorded in the checklist

Verified deliverables

Entering the 5.5 external acceptance process

job performance information

The quality of project management

change request

Project Management Plan Update

Project file updates