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MindMap Gallery PMP-10 Project Communication Management

PMP-10 Project Communication Management

Chapter 10 Project Communication Management, PMP project management, PMBOK sixth edition knowledge structure organization, (PMBOK 6th Edition) Essential for studying and preparing for exams, 49 process tests, The ten knowledge areas of PMP, the input and output of the five process groups, PMP Exam—Knowledge Points Review (PMBOK Sixth Edition).

Edited at 2019-08-26 09:18:26

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PMP-10 Project Communication Management

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Outline

10 items communication management

5c principles of written communication

The purpose is clear, the expression is correct, and the expression is concise, Logically coherent and controlled ideas

How you say something is more important than what you say, 7% language, 38% tone of voice, 55% body language

Misunderstandings can be mitigated but not eliminated

10.1 Planning communication management

Purpose: Develop appropriate methods and plans for project communications

Focus on the flow of information

output

communication management plan

Describe how project communications will be planned, structured, executed and monitored to improve communication effectiveness

Tools & Techniques

Data performance

Stakeholder Engagement Assessment Matrix

Shows the gap between current and desired engagement levels for individual stakeholders

communication model

Encoding, such as text, sound

convey information, send information

Decode, interpret the other party’s information

Confirm received

Understand and give feedback

Communication needs analysis

Number of potential communication channels = N(N-1)/2

Organization Chart

Responsibilities, relationships and interdependencies between the project organization and relevant parties

The disciplines, departments and majors involved in the project;

How many people are involved in the project and where;

Internal information needs (how to communicate within the organization)

external information needs (such as when to communicate with the media, the public or contractors);

communication technology

Factors that influence the choice of communication technology include: urgency of information need, availability and reliability of technology, ease of use, project environment, feedback, communication competencies, non-verbal skills, presentation, sensitivity and confidentiality of information

communication method

1Interactive communication

Real-time and a lot of information, such as phone calls, meetings, and instant messaging

2Push communication

Few people and little information, such as: emails, faxes, reports, letters

3 pull communication

There are many people and a large amount of information, such as: portals, bulletin boards, online courses

communication artifacts

Bulletin boards; press releases, internal magazines, e-magazines; letters to employees; annual reports; Email and intranets; portals and other information repositories (for pull communication); Phone calls; presentations; team briefings or group meetings; focus groups; Advisory groups or employee forums; social tools and media.

interpersonal relationships and team skills

communication style assessment

When there are negative stakeholders, conduct a stakeholder engagement assessment first and then conduct a communication style assessment.

political awareness

Understand organizational strategy, understand who can exercise power and influence, and develop the ability to communicate with these stakeholders

cultural awareness

Cultural awareness refers to understanding the differences between individuals, groups, and organizations and adapting project communication strategies accordingly

10.2 management communication

Purpose: To ensure efficient and effective communication between relevant parties

enter

job performance report

Includes status reports and progress reports. Work performance reports can include earned value charts and information, trend lines and forecasts, reserve burndown charts, defect histograms, contract performance information, and risk overview information.

output

Project communication records, project communication artifacts

Includes performance reports, status of deliverables, schedule progress, costs incurred, demonstrations

Output various reports to relevant parties

Job performance reports are output to relevant parties by the management communication process

quality report

risk report

Tools & Techniques

communication method

Interactive, push, pull

communication technology

Factors that will affect technology selection include whether the team is working together, whether the information that needs to be shared needs to be kept confidential, and the resources available to team members.

communication skills

communication competency

communication skills on specific matters

feedback

Reactive information about communications, deliverables, or situations, such as coaching, coaching, and consultation.

nonverbal skills

Convey meaning through appropriate body language such as gestures, intonation and facial expressions

Demo

A presentation is the formal delivery of information and documents.

Project report released

Containing various special reports, this tool is used to collect various work performance reports as input and send them to project stakeholders

Interpersonal and team skills

active listening

Includes notification of receipt, clarification and confirmation of information, understanding, and removal of barriers to understanding

conflict management

cultural awareness

Conference management

Take steps to ensure meetings are effective and achieve expected goals efficiently

Prepare and publish meeting agenda (which contains meeting objectives)

Ensure meetings start and end at set times;

Ensure appropriate participants are invited and present;

to the point;

handle expectations, issues, and conflicts in meetings;

Document all actions and who is assigned responsibility for the actions.

interpersonal communication

Improves performance by increasing stakeholder support for work.

political awareness

Helps guide stakeholder engagement to maintain stakeholder support.

Efficient meetings

Pre-meeting: Prepare the meeting agenda and ensure the appropriate participants are present at the agreed meeting time

During the meeting: Stay on topic; address expectations, issues, and conflicts in the meeting; record aligned actions and responsible persons.

After the meeting: Send meeting minutes in formal written form.

An important part of management communication is sending input work performance reports to project stakeholders.

efficient communication

It is to provide relevant parties with the information they need without providing redundant information.

effective communication

It is about sending the right information to the right people at the right time so that the information has the right effect.

10.3 Supervise communication

The process of ensuring that the information needs of the project and its stakeholders are met

enter

job performance data

Contains data on the type and amount of communication that actually took place

Tools & Techniques

Data performance

Stakeholder engagement assessment matrix to examine changes in stakeholder expectations and current engagement, and make necessary adjustments to communications

Interpersonal and team skills

observe and talk

Start a discussion with your team. Able to identify problems and conflicts within the team

Meeting

Face-to-face or virtual meetings are suitable for decision making

output

job performance information

Includes actual performance of the communication compared to planned; also includes feedback on the communication, such as survey results on the effectiveness of the communication

change request

Often results in the need for adjustments, actions and interventions in communications activities as defined in the communications management plan