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PMP-10 Project Communication Management
Chapter 10 Project Communication Management, PMP project management, PMBOK sixth edition knowledge structure organization, (PMBOK 6th Edition) Essential for studying and preparing for exams, 49 process tests, The ten knowledge areas of PMP, the input and output of the five process groups, PMP Exam—Knowledge Points Review (PMBOK Sixth Edition).
Edited at 2019-08-26 09:18:26
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10 items communication management
5c principles of written communication
The purpose is clear, the expression is correct, and the expression is concise, Logically coherent and controlled ideas
How you say something is more important than what you say, 7% language, 38% tone of voice, 55% body language
Misunderstandings can be mitigated but not eliminated
10.1 Planning communication management
Purpose: Develop appropriate methods and plans for project communications
Focus on the flow of information
output
communication management plan
Describe how project communications will be planned, structured, executed and monitored to improve communication effectiveness
Tools & Techniques
Data performance
Stakeholder Engagement Assessment Matrix
Shows the gap between current and desired engagement levels for individual stakeholders
communication model
Encoding, such as text, sound
convey information, send information
Decode, interpret the other party’s information
Confirm received
Understand and give feedback
Communication needs analysis
Number of potential communication channels = N(N-1)/2
Organization Chart
Responsibilities, relationships and interdependencies between the project organization and relevant parties
The disciplines, departments and majors involved in the project;
How many people are involved in the project and where;
Internal information needs (how to communicate within the organization)
external information needs (such as when to communicate with the media, the public or contractors);
communication technology
Factors that influence the choice of communication technology include: urgency of information need, availability and reliability of technology, ease of use, project environment, feedback, communication competencies, non-verbal skills, presentation, sensitivity and confidentiality of information
communication method
1Interactive communication
Real-time and a lot of information, such as phone calls, meetings, and instant messaging
2Push communication
Few people and little information, such as: emails, faxes, reports, letters
3 pull communication
There are many people and a large amount of information, such as: portals, bulletin boards, online courses
communication artifacts
Bulletin boards; press releases, internal magazines, e-magazines; letters to employees; annual reports; Email and intranets; portals and other information repositories (for pull communication); Phone calls; presentations; team briefings or group meetings; focus groups; Advisory groups or employee forums; social tools and media.
interpersonal relationships and team skills
communication style assessment
When there are negative stakeholders, conduct a stakeholder engagement assessment first and then conduct a communication style assessment.
political awareness
Understand organizational strategy, understand who can exercise power and influence, and develop the ability to communicate with these stakeholders
cultural awareness
Cultural awareness refers to understanding the differences between individuals, groups, and organizations and adapting project communication strategies accordingly
10.2 management communication
Purpose: To ensure efficient and effective communication between relevant parties
enter
job performance report
Includes status reports and progress reports. Work performance reports can include earned value charts and information, trend lines and forecasts, reserve burndown charts, defect histograms, contract performance information, and risk overview information.
output
Project communication records, project communication artifacts
Includes performance reports, status of deliverables, schedule progress, costs incurred, demonstrations
Output various reports to relevant parties
Job performance reports are output to relevant parties by the management communication process
quality report
risk report
Tools & Techniques
communication method
Interactive, push, pull
communication technology
Factors that will affect technology selection include whether the team is working together, whether the information that needs to be shared needs to be kept confidential, and the resources available to team members.
communication skills
communication competency
communication skills on specific matters
feedback
Reactive information about communications, deliverables, or situations, such as coaching, coaching, and consultation.
nonverbal skills
Convey meaning through appropriate body language such as gestures, intonation and facial expressions
Demo
A presentation is the formal delivery of information and documents.
Project report released
Containing various special reports, this tool is used to collect various work performance reports as input and send them to project stakeholders
Interpersonal and team skills
active listening
Includes notification of receipt, clarification and confirmation of information, understanding, and removal of barriers to understanding
conflict management
cultural awareness
Conference management
Take steps to ensure meetings are effective and achieve expected goals efficiently
Prepare and publish meeting agenda (which contains meeting objectives)
Ensure meetings start and end at set times;
Ensure appropriate participants are invited and present;
to the point;
handle expectations, issues, and conflicts in meetings;
Document all actions and who is assigned responsibility for the actions.
interpersonal communication
Improves performance by increasing stakeholder support for work.
political awareness
Helps guide stakeholder engagement to maintain stakeholder support.
Efficient meetings
Pre-meeting: Prepare the meeting agenda and ensure the appropriate participants are present at the agreed meeting time
During the meeting: Stay on topic; address expectations, issues, and conflicts in the meeting; record aligned actions and responsible persons.
After the meeting: Send meeting minutes in formal written form.
An important part of management communication is sending input work performance reports to project stakeholders.
efficient communication
It is to provide relevant parties with the information they need without providing redundant information.
effective communication
It is about sending the right information to the right people at the right time so that the information has the right effect.
10.3 Supervise communication
The process of ensuring that the information needs of the project and its stakeholders are met
enter
job performance data
Contains data on the type and amount of communication that actually took place
Tools & Techniques
Data performance
Stakeholder engagement assessment matrix to examine changes in stakeholder expectations and current engagement, and make necessary adjustments to communications
Interpersonal and team skills
observe and talk
Start a discussion with your team. Able to identify problems and conflicts within the team
Meeting
Face-to-face or virtual meetings are suitable for decision making
output
job performance information
Includes actual performance of the communication compared to planned; also includes feedback on the communication, such as survey results on the effectiveness of the communication
change request
Often results in the need for adjustments, actions and interventions in communications activities as defined in the communications management plan