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MindMap Gallery PMP-08 Project Quality Management

PMP-08 Project Quality Management

Chapter 8 Project Quality Management, PMP project management, PMBOK sixth edition knowledge structure organization, (PMBOK 6th Edition) Essential for studying and preparing for exams, 49 process tests, The ten knowledge areas of PMP, the input and output of the five process groups, PMP Exam—Knowledge Points Review (PMBOK Sixth Edition).

Edited at 2019-08-12 07:53:26

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PMP-08 Project Quality Management

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Outline

08 items Quality Control

Definition of quality: Comply with requirements and fit for use

Five quality management levels

Establish and maintain a culture of quality management

Quality is planned and designed

Pay attention to, struggle with and improve the production process

Control quality before delivery, detect and correct defects

Defects discovered by the customer after delivery

Crosby

Investment = back guarantee, best quality, quality is free

Do it right the first time

Zhulan

Quality is different from grade

For example: low level can be expressed as having fewer functions but good quality

total quality management

Shewhart

The first to propose a cycle of planning, implementation, inspection, and adjustment to improve quality

Deming

Deming Circle: (PDCA) Plan, Implement, Check, Act, Continuous Improvement

The first person to put forward the concept of "prevention is better than inspection"

85% of quality responsibility lies with management

Ishikawa Kaoru

Fishbone diagram, seven quality tools

Taguchi Genichi

The optimal combination of multiple variables

PMBOOK > Yellow Book > Exam Questions

The higher the quality, the better. Higher quality usually also costs more.

8.1 Plan quality management

Identify the quality requirements for the project and its deliverables and describe in writing how the project will demonstrate compliance with the quality requirements

output

quality management plan

Includes: quality standards to be adopted by the project, quality objectives of the project, quality roles and responsibilities

Learn to leverage organizational process assets, quality policies

Policies are all organizational process assets

Describe how applicable policies, procedures, and guidelines will be implemented to achieve quality objectives

quality measures

Dedicated to describing project or product attributes and how the control quality process will verify compliance

Project Management Plan Updates Risk Management Plan

It may be necessary to change agreed items when defining the quality management approach Risk management approach, these changes will be documented in the risk management plan

Scope Baseline

The scope baseline may change as a result of this process if specific quality management activities are required to be added

Project document updates Lessons learned register Requirements tracking matrix Risk register Stakeholder register

Tools & Techniques

data collection

Benchmarking

Brainstorming

Interview

data analysis

Cost-benefit analysis

quality cost

prevention cost consistency cost

Training, purchasing advanced equipment, and documenting processes

Evaluate costs consistency cost

test, check

cost of failure non-conformity cost

internal failure costs

external failure costs

Try to get as low as possible

Data performance

flow chart

Describe from start to finish

Helps find quality defects

logical data model

Identify data integrity

Matrix diagram

mind Mapping

Test and inspection planning, decision-making

8.2 Management quality

five things Focus on execution methods

Increase the confidence of relevant personnel that quality requirements will be met

Execute defined quality activities

Make requests for changes to the quality management system

Prepare testing and evaluation documentation

Prepare quality reports

enter

project files

Lessons learned register (repeat this process)

output

quality report

May be graphics, data, or qualitative documents containing information that assists other processes and departments take corrective actions to achieve project quality expectations

Test and Evaluation Documents

Test and evaluation documents can be created based on industry requirements and organizational templates

change request

Changes that may affect the project management plan, project documents, or project management processes

Tools & Techniques

data collection

Checklist

data analysis

Alternatives Analysis

File analysis

process analysis

Root Cause Analysis

Data performance

Affinity diagram

Potential causes of defects can be categorized to show areas of greatest concern.

Techniques used to group large numbers of ideas for further review and analysis

Scope of application: Management quality, collection of requirements

Cause and effect diagram, fishbone diagram, why-why analysis diagram, Ishikawa diagram

Break down the causes of the problem statement into discrete branches, Techniques for finding the primary or root cause

Five Questions

Ask five whys in a row

Scope of application: management quality, control quality

flow chart

A flowchart shows the sequence of steps that lead to a defect.

Histogram

Scope of application: management quality, control quality

Display the number of defects for each deliverable, the arrangement of defect causes, and the number of non-compliances in each process

Pareto chart

A special kind of histogram. Theoretical basis: the 80/20 rule

Identify the few important causes of most defects

Matrix diagram

Scope of application: management quality, control quality

Matrix diagrams show the connections between factors, causes, and goals where rows and columns intersect. The relationship is strong or weak. Helps identify quality measures critical to project success

scatter plot, Related pictures

Shows the relationship between two variables, with one axis representing the process, environment, or Any element of activity, the other axis represents quality defects.

Control Charts

Used to determine whether a process is stable and has predictable performance

Scope of application: management quality, control quality

x-oriented design

Focus on improving a certain feature of the product

problem solved

PDCA cycle steps: 1. Define the problem; 2. Identify the root cause; 3. Generate possible solutions; 4. Choose the best solution; 5. Implement the solution; 6. Verify the effectiveness of the solution

quality improvement methods

PDCA cycle

Six Sigma

audit

quality audit

executive process group

Compliance, good promotion, bad improvement

risk audit

monitoring process group

Procurement audit

monitoring process group

Can be arranged in advance or randomly

A structured, independent review to determine whether project activities comply with quality policies, processes, and procedures

decision making

Multi-criteria decision analysis

8.3 Control quality

The purpose is to measure the completeness, compliance and suitability of a product or service prior to user acceptance and final delivery, verifying that deliverables meet requirements and meet customer expectations.

four things Focus on supervision

Check the quality of management work

Check the quality of completed deliverables

Check that approved change requests are implemented in place

Compile job performance information and submit change requests

enter

Deliverables, work performance data, approved change requests, quality measures

output

Quality measurement results

Written records of the results of quality control activities shall be recorded in the format determined by the quality management plan

Verified deliverables

Qualified deliverables after internal quality inspection

job performance information

Contains information on achievement of project requirements, reasons for rejection, required rework, recommendations for corrective actions, list of verified deliverables, and process adjustment requirements.

Tools & Techniques

data collection

Checklist

tick list

Checklist

A table for collecting data. The number of defects collected using a checklist is often displayed using a Pareto chart.

statistical sampling, questionnaire survey

data analysis

performance review

Root Cause Analysis

examine

Check whether the product meets the requirements

Testing, product evaluation

Data performance

cause and effect diagram

Control Charts

Control online and offline

See if the process is out of control (7 consecutive points are all on the same side of the mean)

Histogram

Scatter plot

basic knowledge

Prevention, ensuring that no errors occur in the process

Prevention is better than inspection

Check to ensure that errors do not fall into the hands of customers

Tolerance, the acceptable range of a result

Control limits, statistical deviation boundaries

Attribute sampling, indicating whether the result is pass or fail

Sampling of variables to indicate degree of compliance