2-Enterprise Management-02 Management Methods and Conflict Management-002

The interpersonal thinking mode when dealing with conflicts is the main guiding ideology for managing conflicts; There are four current situations when encountering conflicts: 1) He does not understand the other party and does not dare to express it. His behavioral choice is to avoid or escape; 2) Understand the other party, but dare not express it for fear of hurting friendship or destroying harmony. This behavior is to accommodate the other party; 3) He never understands the other party or considers the other party's feelings. His behavior is to compete (competition). This behavior only cares about his own interests and is very selfish; 4) Dare to express and understand the other party, his behavior is to choose a win-win; win-win is the balance of courage (dare to express) and understanding (consideration of the other party); Win-win is an ideal state, but compromise is not a derogatory term. Compromise can sometimes be a win-win situation; 1) Conflict handling skills are: ①Meet directly ② Target upgrade ③Develop resources ④Common interests ⑤Organizational intervention 2) The most effective way to handle conflicts is direct meetings, which are conflicts that are not handled directly by a third party; ① This kind of direct meeting does not necessarily have to be in person. It can be done by phone, email, text message, WeChat, or any other method. As long as it is the method requested by the parties involved, meeting in person is the best option; ② When people set their sights on higher and larger goals, the conflicts in front of them are nothing. By jointly developing resources, the resources will become more and more abundant, and the mentality will become more and more abundant; ③If the parties involved are really unable to resolve the conflict, they have no choice but to resort to organizational means to intervene;

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