MindMap Gallery Collection Negotiation Skills
This is a mind map on collection negotiation skills, including preparation before negotiation, Skills in the negotiation process, Follow-up after negotiation, etc. It’s full of useful information, friends in need should quickly collect it!
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This is a mind map about bacteria, and its main contents include: overview, morphology, types, structure, reproduction, distribution, application, and expansion. The summary is comprehensive and meticulous, suitable as review materials.
This is a mind map about plant asexual reproduction, and its main contents include: concept, spore reproduction, vegetative reproduction, tissue culture, and buds. The summary is comprehensive and meticulous, suitable as review materials.
This is a mind map about the reproductive development of animals, and its main contents include: insects, frogs, birds, sexual reproduction, and asexual reproduction. The summary is comprehensive and meticulous, suitable as review materials.
Collection Negotiation Skills
Preparation before negotiation
Understand the debtor’s background
Collect debtor information
Debtor’s name and contact information
Debtor’s occupation and income
Debtor’s credit history
Analyze the debtor's repayment ability
Assess the debtor’s financial situation
Determine the debtor’s willingness to repay
Develop a collection strategy
Determine collection goals
Repay in full
Installment repayment
Partial debt relief
Choose collection method
Phone collection
Legal means
Skills in Negotiation Process
stay calm and patient
Control emotion
Avoid negative emotions such as anger and impatience
Maintain a calm and rational attitude
listen patiently
Give debtors an opportunity to fully express their opinions
Listen carefully to the debtor's difficulties and demands
Establish a good communication atmosphere
respect debtors
Avoid using insulting and discriminatory language
Respect the privacy and rights of debtors
Positive guidance
Guide debtors to pay attention to repayment issues
Encourage debtors to propose solutions
Use negotiation strategies
Set deadline
Set a reasonable repayment period
Remind debtors of the consequences of overdue payments
provide the solution
Propose multiple repayment options for debtors to choose from
Analyze the pros and cons of various options
Use third party power
Seek help from a professional collection agency
Use legal means to exert pressure
Follow-up after negotiation
Confirm repayment plan
Clarify the repayment time and amount with the debtor
Regularly follow up on repayment progress
Contact debtors regularly
Understand the debtor’s repayment status
Remind debtors to pay on time
Adjust collection strategies
Adjust collection targets and methods based on repayment progress
Respond to new questions from debtors
Summarize collection experience
Analyze successes and failures in the collection process
Summarize effective collection strategies
Learn from failure
Continuously improve collection techniques
Continuously learn new collection knowledge and skills
Improve your communication and negotiation skills