(1) Meaning: It refers to the process of organizing and interpreting sensory impressions by individuals in order to give a certain meaning to the observed objects. Perception – active, active

(2) The process of perception – (five stages) 1. Attention 2. Organization 3. Interpretation 4. Retrieval 5. Judgment

The meaning of attribution: the process of analyzing observed behavioral results and inferring their causes. called attribution.

Common attribution biases include: ① Fundamental attribution error ② Self-serving bias

Main theories of attribution

(1) The meaning of decision-making

(2) Basic theory of decision-making

(1) The meaning of values: Values ​​include two attributes: content and intensity

(2) Main classification of values

(3) Work values ​​1 ① Meaning ② Variables that affect work values ​​③ The impact of work values ​​on employee behavior and performance

(1) China’s excellent traditional culture

(2) Marxist values ​​1 includes 4 contents

(3) Basic contents of socialist core values

(1) The connotation of attitude: refers to the relatively durable and stable inner psychological tendency that an individual holds towards specific external things. The components of attitude include: ① cognitive component ② emotional component ③ behavioral tendency component

(2) Related theories of attitude 1. Cognitive dissonance theory 2. Self-perception theory of attitude

(1) Job satisfaction refers to the degree to which employees like their work. Measurement method: ① Single overall evaluation method ② Comprehensive evaluation method of job factors

(2) Work participation

(3) Organizational commitment includes three dimensions

1. Concept: refers to the psychological characteristics of an individual that can successfully complete a certain activity.

2. Classification: ①General ability ②Special ability ③Creativity

(1) Definition of personality: the sum of personal qualities suitable for work

(2) Characteristics of personality: personality has uniqueness/stability/integration/functionality

(1) Cattell’s personality trait theory

(2) Big Five Model 1 ① Extraversion ② Agreeableness ③ Responsibility ④ Emotional stability

(3) Myers-Briggs Type Indicator 1. Extroversion/introversion 2. Sensing/intuition 3. Thinking/emotion 4. Judging/perceiving

(4) Other personality traits related to work performance: 1. Locus of control 2. Self-esteem 3. Self-monitoring 4. Risk-taking

1. The Big Seven Factor Model by Wang Dengfeng et al.

2. Zhang Jianxin et al.’s six-factor model of personality traits

(1) The connotation of emotion: a relatively strong emotional experience caused by a specific person or thing.

(2) One and five dimensions of emotional intelligence: ①Self-awareness ②Self-management ③Self-motivation ④Empathy ⑤Social skills

(1) The meaning of stress: It is the result of the interaction between environmental stimuli and individual responses.

(2) Three categories of stress causes: ①Environmental factors ②Organizational factors ③Personal factors

(3) Consequences: ①Physiological symptoms ②Psychological symptoms ③Behavioral symptoms

(1) Emotional exhaustion

(2) Depersonalization

(3) Low sense of personal achievement