MindMap Gallery Feedback strategies for management communication
This is a mind map about feedback strategies for managing communication. Feedback refers to the response of the information recipient to the information received during the communication process.
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This is a mind map about bacteria, and its main contents include: overview, morphology, types, structure, reproduction, distribution, application, and expansion. The summary is comprehensive and meticulous, suitable as review materials.
This is a mind map about plant asexual reproduction, and its main contents include: concept, spore reproduction, vegetative reproduction, tissue culture, and buds. The summary is comprehensive and meticulous, suitable as review materials.
This is a mind map about the reproductive development of animals, and its main contents include: insects, frogs, birds, sexual reproduction, and asexual reproduction. The summary is comprehensive and meticulous, suitable as review materials.
Feedback strategies for management communication
Feedback overview
feedback definition
Feedback refers to the response of the information recipient to the information received during the communication process.
Type of feedback
positive feedback
Positive feedback is a kind of positive reinforcement guidance, that is, praising the other person for something they have done well in the hope that the good behavior will happen again.
Affirm the value of behavior
describe specific behavior
sincere
timely
constructive feedback
Constructive feedback is a form of advice that provides information about people's performance and behavior based on objective criteria and makes suggestions for areas where they are falling short.
Negative feedback
Negative feedback is a kind of meaningless and failed feedback, that is, jumping to conclusions or criticizing in inappropriate and extreme ways without knowing the cause of the matter.
The difference between feedback and reaction
Reaction is a change in response to external stimuli
Feedback is about providing information for decisions to adjust the system
Factors influencing feedback
Subject and object factors
Feedback subject’s subjective and objective obstacles
Subjective factors
Good news, hidden worries
Fear of superiors
tend to silence
Objective factors
Unknown target
unclear expression
Bad timing
poor credibility
Subjective and objective obstacles to feedback objects
Subjective factors
escape bad news
self-centered
Resistance to listening
mood swings
Objective factors
information overload
information lost
Background differences
environmental and media factors
environment
noise
organizational climate
medium
Improper use of media
Communication channels blocked
Feedback skills
give feedback
Giving feedback means responding or objectively evaluating other people's behavior and behavioral results, or putting forward constructive suggestions, and the feedback information is complete and clear during the transmission process, without omissions or distortions.
Skill
Prepare carefully and choose the right time
The content is authentic and the information is transparent
Sincere attitude and accurate expression
Give positive praise and give suggestions
Follow up with feedback and improve the follow-up
receive feedback
Skill
Listen actively and ask proactively
Respond promptly and affirm in a timely manner
Put yourself in someone else’s shoes and understand them
Adjust your mentality and take off your guard
Organize in time to avoid omissions
Ask for feedback
Feedback-seeking behavior refers to a proactive behavior in which individuals actively seek valuable information in the organization to meet the needs of organizational and individual development.
Skill
Create conditions and set up channels
Motivating expressions, giving thanks
Seek frequently and follow up continuously
Find the right problem and choose the right target
Differentiation method, appropriate choice
Chapter 7 Feedback Strategies for Management Communication