Quality Management-Leadership Role Mind Map

This is a mind map about quality management-the role of leadership. Including leadership role and commitment, policies, organizational positions, responsibilities and authorities, etc.

Edited at 2023-11-13 15:28:43

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Quality Management-Leadership Role Mind Map

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Outline

leadership role

Leadership and Commitment

General principles

Responsible for the effectiveness of the quality management system;

Ensure that the quality policy and quality objectives of the quality management system are formulated and adapted to the organizational environment and consistent with the strategic direction;

Ensure that quality management system requirements are integrated into the organization's business processes;

Promote the use of process approaches and risk-based thinking;

Ensure that the resources required for the quality management system are available;

Communicate the importance of quality management and compliance with quality management system requirements;

Ensure that the quality management system achieves its intended results;

Promote the active participation of personnel, guide and support them to contribute to the effectiveness of the quality control management system.

drive improvements;

Support relevant managers to provide leadership within their areas of responsibility,

customer-focused

Top management should demonstrate its leadership and commitment to customer focus by ensuring that:

1. Determine, understand and continuously meet customer requirements and applicable legal and regulatory requirements;

2. Identify and respond to risks and opportunities that may affect product and service qualifications and enhance customer access;

3. Always strive to enhance customer satisfaction.

policy

Develop quality policy

Top management shall develop, implement and maintain a quality policy which shall:

1. Adapt to the organization’s purpose and environment and support its strategic direction;

2. Provide a framework for establishing quality goals;

3. Include a commitment to meet applicable requirements;

4. Includes a commitment to continuous improvement of the quality management system.

Communicate quality policy

The quality policy should

1. Ability to obtain and maintain documented information;

2. Be communicated, understood and applied within the organization;

3. When appropriate, it can be obtained by relevant parties.

Organizational positions, responsibilities and authorities

Top management should ensure that the responsibilities and authorities of relevant positions in the organization are assigned, communicated and understood.

Top management should assign responsibilities and authorities to:

1. Ensure that the quality management system meets the requirements of this standard.

2. Ensure that each process obtains its expected output;

3. Report on the performance of the quality management system and opportunities for improvement, especially to top management;

4. Ensure that customer focus is promoted throughout the organization;

5. Ensure that the integrity of the quality management system is maintained when planning and implementing changes to it.