MindMap Gallery Quality Management (Business Management Chapter 12)
Mind map of quality management (Chapter 12 of Business Management). Quality management refers to the coordination activities of commanding and controlling the organization in terms of quality. It is an important part of organizational activities and various plans and organizations carried out by the organization around quality. The sum of all management activities such as leadership and control.
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This is a mind map about bacteria, and its main contents include: overview, morphology, types, structure, reproduction, distribution, application, and expansion. The summary is comprehensive and meticulous, suitable as review materials.
This is a mind map about plant asexual reproduction, and its main contents include: concept, spore reproduction, vegetative reproduction, tissue culture, and buds. The summary is comprehensive and meticulous, suitable as review materials.
This is a mind map about the reproductive development of animals, and its main contents include: insects, frogs, birds, sexual reproduction, and asexual reproduction. The summary is comprehensive and meticulous, suitable as review materials.
Quality Control
concept of quality
The degree to which a set of inherent characteristics of an object meets the requirements
characteristic
Economy
Generality
Timeliness
relativity
Development of quality concepts
conformity quality
serviceability quality
generalized quality
The concept and development of quality management
definition
refers to the coordinated activities of an organization that directs and controls quality
It is an important part of organizational activities and the sum of all management activities such as planning, organization, leadership and control carried out by the organization around quality.
Elements of quality management activities
Quality policy
Quality goal
quality planning
QC
quality assurance
quality improvement
development stage
Quality inspection stage
Statistical quality control stage
total quality management stage
New developments in quality management
zero defect theory
Clarify needs
Take precautions
Get it right the first time
scientific measurement
ISO9000 family standards
Six Sigma Management
Basic tools for quality management
Commonly used
cause and effect diagram
Pareto chart
Histogram
checklist
layered approach
Scatter plot
Control Charts
new
Arrow diagram method
correlation diagram method
system diagram
KJ method
Matrix diagram method
matrix data analysis
PDPC Law
total quality management
meaning
It refers to a management approach in which an organization is centered on quality, based on the participation of all employees, and aims to achieve long-term success through customer satisfaction, benefits to all members of the organization, and society.
Entire process and personnel participation
Improve the effectiveness of all parties in the organization and society as a whole
Make full use of various management tools, techniques and methods
Implementation principles
Managers pay attention to and participate in
Grasp the key points of ideas, goals and systems
Lay a solid foundation and do a good job in organization and coordination
Pay attention to comprehensive benefits and straighten the relationship between quality and cost
Basic method-PDCA cycle
The basic method of total quality management, also known as the "Deming Circle"
meaning
P
plan. Determine policies and goals, and determine activity plans
D
implementation. Do it on the ground and realize what is planned
C
examine. Summarize the results of the execution plan, pay attention to the effects, and identify problems
A
Disposal. Summarize the results of processing inspections, affirm successful experiences and promote and standardize them, summarize lessons from failures to avoid recurrence, and unresolved problems enter the next cycle
Features
Large ring within small ring
step up
Comprehensive application of scientific management methods
statistical process control
Control Charts
The main tool of statistical process control is the control chart
The essence of conventional control charts is an effective means of distinguishing accidental factors and abnormal factors.
Process capability and process capability index
Process capability, also called process capability, refers to the capability of process processing quality. It is used to measure the internal consistency of process processing and is the smallest fluctuation under steady state.
Quality Management System Concept
Quality management system refers to the management system that directs and controls the organization in terms of quality. It is an integral part of several management systems of the organization.
The quality management system is committed to establishing quality policies and quality objectives, and determining relevant processes, activities and resources to achieve quality policies and objectives. It mainly helps organizations to provide products that continue to meet requirements in terms of quality to meet the needs of customers and other relevant parties.
Principles of quality management-theoretical basis of quality management system
customer-focused
leadership role
Everyone participates
process approach
Improve
Evidence-based decision-making
relationship management
ISO9000 family quality management system standards
Main contents of ISO9001 quality management system requirements
organizational environment
leadership role
plan
support
run
Performance Evaluation
Improve
Six Sigma Management
principle
principles of statistics
Principles of Management
Sincerely focus on customers
Data- and fact-driven management approach
Focus on process improvement
proactive and proactive management
Borderless cooperation
Pursue perfection and tolerate mistakes
Six Sigma Organization
executive leadership
advocate
black belt master
black belt
green belt
process manager
Six Sigma improvement
Six Sigma improvement model-DMAIC
Six Sigma is a systematic methodology that can effectively solve problems and improve enterprise performance. The specific implementation model that promotes continuous improvement of enterprises is DMAIC, which represents the five stages of improvement.
DMAIC process activities
Defining stage
measurement phase
analysis stage
Improvement stage
control phase
The concept of performance excellence evaluation criteria
Excellent performance evaluation criteria are customer-oriented and pursue the concept of excellent performance management
It is not a goal, but provides a method of evaluation
Its core is to strengthen the organization's customer satisfaction awareness and innovative activities, and pursue excellent business performance
Contents of Excellent Performance Evaluation Criteria
lead
strategy
Customers and Market
resource
process management
Measurement, analysis and improvement
result