50 year old men and women

Men's bathing, men with children and men with the elderly are the main decision-makers

Relaxation area, family group

Starting question: Hello, do you often come to take a shower?

Time: Day shift > Night shift

The main group is those in their 30s. The first update and the midfield are the main positions, followed by the negative one room.

A group of people (eg: boss leads employees to spend money) mainly listens to the boss's arrangements, entertains employees, makes the host look good and makes it easier to close deals. Main promotion card

A combination of two persons or more (eg: bringing clients/friends) mainly listens to the host's arrangements, entertains the host's clients/friends, makes the host look good/does the honors of the landlord, and makes it easier to close deals. Main promotion card

Opening question: Hello, do you do massage?

Time: Night shift > Day shift, first half of the night > second half of the night

Passing by/on a business trip/far away from home/not frequent for consumption/reserved by the receptionist on the first floor. Cards are generally not recommended unless the guest actively requests them. We mainly recommend bathing or lobby massage packages.

Starting question: Hello, do you want to go to the lounge after changing clothes? What projects are we going to do?

Product business vocabulary

Problem explanation skills

Ordinary customers, higher (than) normal service reference object: Haidilao service

To-be-decided/decided customers to recharge their cards (keep an eye on them), advanced services, reference objects: small leaders of our company serving big leaders

You have to ask anytime and anywhere, maybe ask less "Can you recharge the card?", a card worth 3,000 yuan will fly away.

Ask a lot of questions, use quantity to pile up quality

Pay attention to nature, don't be too deliberate, otherwise it will appear too utilitarian, and ensure service even if customers do not consume.

Direct transaction: Let the customer transfer the money in the shortest time, and quickly go to the front desk to complete the recharge.

See you later: more services, more questions, more understanding, more follow-up

Customer hesitation: Empathize with customers to strengthen their concerns, care about their health, and make customers feel that you understand them.

The intensity of settlement discounts. How many real benefits can we bring to customers by settling their accounts in advance?

Introduce the gift plan (you can also calculate the AB price account in advance to allow customers to make better choices)

The membership card can be used by others and is not locked.

Indefinitely, no time limit

Other advantages (refer to the online ticket purchase introduction). Such as 12-hour bathing, free snacks, cinema, steaming...

Herd mentality. Introducing the cards at what price most people will buy and how much they charge for membership

Introduced in order from largest to smallest. For example: first introduce the person with 10,000 yuan, and then introduce the person with 5,000 yuan...

Compare to peers. Service experience, products, environmental facilities, price advantages, customer base, etc.

Guidance, the vast majority of customers are like sheep without direction. Even if there is no demand, demand can be created through guidance. For example: you can sell paid tea/drinks to customers who are soaking in the pool. When other customers see others drinking tea and drinks, they will also take the initiative to ask for tea and drinks.

Service, while selling and serving customers at the same time, such as: using a hair dryer to dry your hair, using paper towels to wipe sweat... There is an indecent but vivid and easy-to-understand word - "dog legs", be moderate and don't lick too much pass

Sold out, the most cost-effective technique, don’t use it until the end

The location should be relatively quiet, not cluttered, and at least allow for one-to-one communication

Assume the transaction method and reconfirm the demand method,

The value does not match, the sexual value is too low/the service is not good/the friend has a card/comes too much and that’s it (the customer is highlighted as a high-end customer)////////////////////// ////////////////////////////////////////////////////

1Brother/Sister, thank you very much for your feedback. This is really valuable. Although we have been doing it very carefully, there are indeed some things that are not thoughtful. We really need your feedback. Thank you again. ;Then can you tell me a few points that you think are inconsistent, such as our technicians, (for example), everyone in our team has different strengths, and some people have emotional intelligence. If it is high, then it is suitable for guests who invite clients, and they can make the clients very happy; some of them know a lot about traditional Chinese medicine, which can give you more knowledge in this area... Then you can Tell me what you are looking for when you come to our home. For example, if you value technical technicians, you can tell me about it next time. Next time, we will try to arrange a technician that you are more comfortable with. 2

Attitude (sincere apology, shortcomings) Explanation Problem solving = resolve dissatisfaction, and then apply for a card