MindMap Gallery Customer service chat process
This is a mind map about the customer service chat process, including welcome words, guide sales, Problem Description, Discount notification, Shipping logistics, Collection and purchase, Good product recommendations, etc.
Edited at 2024-01-17 17:59:17This is a mind map about bacteria, and its main contents include: overview, morphology, types, structure, reproduction, distribution, application, and expansion. The summary is comprehensive and meticulous, suitable as review materials.
This is a mind map about plant asexual reproduction, and its main contents include: concept, spore reproduction, vegetative reproduction, tissue culture, and buds. The summary is comprehensive and meticulous, suitable as review materials.
This is a mind map about the reproductive development of animals, and its main contents include: insects, frogs, birds, sexual reproduction, and asexual reproduction. The summary is comprehensive and meticulous, suitable as review materials.
This is a mind map about bacteria, and its main contents include: overview, morphology, types, structure, reproduction, distribution, application, and expansion. The summary is comprehensive and meticulous, suitable as review materials.
This is a mind map about plant asexual reproduction, and its main contents include: concept, spore reproduction, vegetative reproduction, tissue culture, and buds. The summary is comprehensive and meticulous, suitable as review materials.
This is a mind map about the reproductive development of animals, and its main contents include: insects, frogs, birds, sexual reproduction, and asexual reproduction. The summary is comprehensive and meticulous, suitable as review materials.
Chat problems and solutions
Customers enter the store
Welcome Message
Hello, I am XX customer service, how can I help you?
Lead sales
Ask about needs
Describe usage scenarios (search for corresponding products)
Recommended Products
Recommend corresponding products according to the scenario (you can recommend more and related)
Instructions for use
How to use and precautions are clearly described
bargaining
Quotes are quoted in a step-by-step manner, and the base price is not easily disclosed.
Problem Description
Pre-sales questions
Parameter questioning
Page data is lab tested as real data
Package products
Difference introduction
Standard shortcut phrases
discount price
After the order is submitted, judge and tell why the order should be submitted
Reason: The discount given must be deducted from the customer's own coupons or platforms and cannot be superimposed.
Use questions
Page video
Send details link
Separately saved usage videos
Send documents
Usage video uploaded by Youku
Send link
video
Questions about performance and quality
Negative review question
A fair explanation of the review
Instructions on freight insurance, you can try it out
Buying experience
Example: The situation you mentioned is quite special. It depends on the usage. Our products come with shipping insurance, you can buy them back and try them out first. The product is supported for seven days without any reason. If you are not satisfied, you can return it. There is no shipping fee for door-to-door pickup.
Shipping express and time
Buy the product urgently
Normal delivery takes 3-5 days by express delivery
after sales question
Usage issues
Return or exchange
Handle standard procedures
During the use of the product received by the customer, if you can take a video, you must take a video first.
Explain clearly the reason for taking the video and do a good job of appeasing them It is necessary to judge the problem based on the video
Determine the problem based on the video
customer problem
product problem
Accessories problem, reissue
Appearance problems, compensation or exchange
Quality issues
Exchange
return the goods
Please inform me clearly about the freight issue. Advance rebate or door-to-door pickup
Notification of the reason and operation steps for modifying the online application
delivery problem
Lost items
super zone
Delay
No delivery
Appease and inform the processing time, the processing results must be given within 72 hours
difference in price
Insured for one week
Gold coins will not be returned
product repair
Inform the maintenance time, charge the fee in time, and pay the payment code for all repayments. Pay attention to the banned words on the platform.
bill
Self-operated electronic general tickets, paper special tickets
paper general vote
Check invoice and address information, inform time
After-sales registration
Words to appease customers
Processing time notification
Discount notification
The activity the product is participating in
Shipping logistics
Mainly YTO, Postal Service, JD.com, and SF Express
Collection and purchase
priority shipping
Recommend good things
Related recommendations
precise
Related
Be applicable