In family life, key conversations can help us better handle family conflicts and establish harmonious family relationships.

At work, key conversations can help us communicate better with colleagues and superiors and improve work efficiency.

In social situations, key conversations can help us handle interpersonal relationships better and build good connections.

imperative

Consultative

voting

Consensus

Clarify the action person, action goal, and action time

Clear behavioral goals

Set inspection time

Record task details and check on time

Hold people accountable for the commitments they make

Ask for perspective

Validate feelings

Restate

Active guidance

Agree, agree with the other person’s point of view and clearly express agreement

Supplement, if there are omissions in the other person’s point of view, first agree with what you agree on, and then add

Compare. When the opinions are far apart, don’t think that the other party is wrong. You should compare your opinions.

Start with the least controversial and most convincing facts

State the conclusions you draw from these facts

Encourage the other person to share their facts and thoughts as they see them

Acknowledge that these conclusions are just your thoughts and don’t pretend they are facts

Create a sense of security and encourage others to express different or even opposing viewpoints

What is my true purpose? What should I do if I want to achieve it?

common purpose

mutual respect

cover up

escape

shrink back

control

Label

attack