MindMap Gallery critical conversations
Scenes containing key conversations, statements of opinion, Understand the motivation, Start taking action and so on. Crucial conversations help us better solve problems, reach consensus, and build good relationships.
Edited at 2024-01-14 18:08:06This is a mind map about bacteria, and its main contents include: overview, morphology, types, structure, reproduction, distribution, application, and expansion. The summary is comprehensive and meticulous, suitable as review materials.
This is a mind map about plant asexual reproduction, and its main contents include: concept, spore reproduction, vegetative reproduction, tissue culture, and buds. The summary is comprehensive and meticulous, suitable as review materials.
This is a mind map about the reproductive development of animals, and its main contents include: insects, frogs, birds, sexual reproduction, and asexual reproduction. The summary is comprehensive and meticulous, suitable as review materials.
This is a mind map about bacteria, and its main contents include: overview, morphology, types, structure, reproduction, distribution, application, and expansion. The summary is comprehensive and meticulous, suitable as review materials.
This is a mind map about plant asexual reproduction, and its main contents include: concept, spore reproduction, vegetative reproduction, tissue culture, and buds. The summary is comprehensive and meticulous, suitable as review materials.
This is a mind map about the reproductive development of animals, and its main contents include: insects, frogs, birds, sexual reproduction, and asexual reproduction. The summary is comprehensive and meticulous, suitable as review materials.
critical conversations
feature
Both sides have different views
Dialogue is risky
Strong emotions on both sides
importance
Crucial conversations help us better solve problems, reach consensus, and build good relationships.
key conversation scenes
family
In family life, key conversations can help us better handle family conflicts and establish harmonious family relationships.
Work
At work, key conversations can help us communicate better with colleagues and superiors and improve work efficiency.
social contact
In social situations, key conversations can help us handle interpersonal relationships better and build good connections.
start to act
How to decide
imperative
Make decisions within your own responsibilities
External forces impose orders on us (no choice)
Give decision-making power to others
Consultative
Consult experts, representative groups, or anyone else willing to offer their perspective
voting
Most suitable for decision-making situations that emphasize efficiency
Consensus
Two applications
High-stakes, complex issues
Every decision-maker must support the final choice
Clarify implementation details
Clarify the action person, action goal, and action time
Clear behavioral goals
Set inspection time
Record task details and check on time
Hold people accountable for the commitments they make
Understand motivation
Help the other person get out of a state of silence or violence
Ask for perspective
Show that you are interested in knowing what the other person is thinking
Validate feelings
Respond to the other person’s views and feelings to show understanding and respect
Restate
Restate the other person’s expression and express understanding and encourage them to share their inner thoughts
Active guidance
Ask questions to understand each other’s needs and feelings and guide the direction of the conversation.
When sharing your opinion, be careful
Agree, agree with the other person’s point of view and clearly express agreement
Supplement, if there are omissions in the other person’s point of view, first agree with what you agree on, and then add
Compare. When the opinions are far apart, don’t think that the other party is wrong. You should compare your opinions.
state a point of view
Share the facts
Start with the least controversial and most convincing facts
speak your mind
State the conclusions you draw from these facts
Ask for each other’s perspective
Encourage the other person to share their facts and thoughts as they see them
make tentative statements
Acknowledge that these conclusions are just your thoughts and don’t pretend they are facts
Encourage trying
Create a sense of security and encourage others to express different or even opposing viewpoints
control thoughts
Return to objective facts and avoid subjective assumptions
What is my true purpose? What should I do if I want to achieve it?
Create a safe atmosphere
security conditions
common purpose
Let the other person feel that your conversation is working in the same direction.
mutual respect
Respect each other’s opinions and feelings and keep an open mind
observe the atmosphere
silence
cover up
looking for excuses
escape
Avoid the important and take the easy
shrink back
Exit conversation
confrontation
control
interrupt conversation
Label
Malicious classification
attack
belittle or threaten
clear purpose
What do I hope to achieve for myself?
What do I hope to achieve for the other person?
What do I hope to achieve for our relationship?