1. Handle interpersonal relationships correctly

2. Understand the other party correctly (understanding is the basis)

3. Control your emotions

Misunderstanding

1. Establish fair standards

2. Steps to establish a fair division of interests

3. Discuss the division of interests based on objective basis

4. Explain oneself and accept the other

5. unyielding

1. Listen more and talk less: Listen >50%

2. Ask clever questions

3. Use conditional questions (advantages: giving, gaining interest, seeking common ground, replacing NO)

4. Avoid ambiguities in cross-border cultural exchanges

1. judgmental disorder

2. Distraction

3. alkaline

4. Low cultural knowledge and language skills

5. environmental interference

listening rules

listening skills

Close, clarify, emphasize, explore, use, force, prove, multi-level, induce, negotiate

1. Ask questions after the other party has finished speaking

2. Ask questions when the other party pauses or pauses in speaking

3. Questions at the debate time specified in the agenda

4. Ask questions before and after your side speaks

1. Prepare questions in advance

2. Not raising issues that might prevent the other party from making concessions

3. Don’t force questions

4. Do not ask questions with the attitude of a judge or ask questions continuously

5. After asking the question, wait for the other person to answer.

6. Ask questions sincerely

7. Keep questions as short as possible

inappropriate question

Question speed

Opponent's state of mind

1. Leave time to think before answering

2. A true psychological response to the questioner

3. No complete answer, no comment

4. Avoiding questions: avoiding the right answer, taking the left and right sides into account

5. Don’t answer questions you don’t know

6. Not answering the question

7. question instead of answer

8. shirking responsibility

9. reiterate interruption

To approach the topic in a roundabout way

Let’s talk about general principles first, then details.

Start with specific topics

Opening explanation (clear opening, deserved benefits, basic position, concise, sincere and relaxed)

Let the other party talk first

Correct use of language (accurate and easy to understand, concise and organized, true to the first time, flexible, and close to the topic) Appropriate but not extreme, tone of voice, compromise, solving difficulties, and not denying the ending)

Any mistakes must be corrected

eyes

Eyebrows: raised in surprise, wrinkled in embarrassment

Mouth

Clenched fists: challenging the other party or tensing yourself up

Finger or pen tapping on the table: disinterest, disagreement, impatience

Put the fingers of both hands together and reset the front and upper part of the upper chest into a steeple shape: full of confidence

The position of hands connected with each other on the chest and abdomen is modest, reserved or slightly uneasy.

Crossing arms across chest: conservative or defensive, hostile

Finger sucking: immature

shake hands

1. Clear views and firm stance

2. Defend quickly, rigorously, and have strong logic

3. Master the big principles and don’t get hung up on the details

4. Master the scale of attack

5. Objective and fair attitude, accurate and rigorous wording

6. Good at handling strengths and weaknesses in debates

7. Pay attention to personal behavior and demeanor during the debate

1. Build good relationships

2. Analyze the possible impact of your opinion

3. Simplify the process for the other party to accept persuasion and prepare a principled draft in advance

4. Strive for the recognition of the other party (recognition is the basis for persuading the other party)

1. Put yourself in someone else’s shoes, don’t just give your own reasons

2. Eliminate wariness and create a good atmosphere

3. The tone of persuasion needs to be refined

1. Step down method

2. waiting method

3. roundabout way

4. law of silence