Event order pressure dropped by 50%

6 general operation and maintenance experience and practice solutions

Standardize problem analysis process, problem classification, and establish batch problem tracking ledger

Focus group: solidify plans and standards for solving difficult problems

Establish operation and maintenance experience database

Xiaoyou Assistant App: Standard Questions and Answers

Pilot access to event ticket intelligent analysis system

Event single pressure decrease

Improve acceptance criteria

Organize and empower each project to carry out acceptance inspection

Establish usability acceptance criteria for scenario sets

Improve interaction design and operation flow acceptance standard capabilities

Complete 2-3 research systems

Completed 2 in-depth research reports

Completed follow-up experience and summary for 5 people

Collect usability pain points and conduct research to facilitate analysis and clarify the root causes of the problems.

Complete system business scenario classification and customer/teller portrait analysis (business capabilities, usage habits)

Understand real business scenarios

Completed the usability theme promotion 6 times

Organized challenges 3 times

Recruit usability experts

Plan plans to improve usability capabilities

Organize special personnel to complete learning tasks and improve professional capabilities

Sub-center group push cases/monthly frequency

Planning a free propaganda column

Plan usability experience activity weeks (challenges) on a quarterly basis

Typical ease of use case collection promotion

Research customer scenarios and promote

General incident ticket operation and maintenance experience promotion

Liaise with headquarters for publicity work

Activity leader

Standards and Methods Research Professionals

Routine organization and tracking of various project activities

event ticket

Research

Reviews and vibes