The AUDIT quality evaluation method is an advanced quality management method proposed by Volkswagen Germany in the 1970s. It is a quality supervision and inspection method. "AUDIT" is a transliteration of Latin, which means "inspection", "review", "inspection tracking" and "review". The reviewer stands from the user's standpoint and inspects and reviews the product quality from the user's perspective and requirements. He will implement the responsibility for the quality defects found, analyzes the reasons and takes rectification measures to improve product quality. The target of this method is products that have issued certificates of qualification and are widely used in large enterprises in the United States, Japan and Europe.

Purpose: To make the product satisfy users, stand on the user's standpoint, inspect the product's compliance quality and appearance quality according to the user's vision and requirements, check the gap between product standards, specifications and user's applicability needs, provide a basis for revision, and promote the satisfaction of users Requirements, while eliminating and improving quality problems and improving product quality grades.

Evaluation criteria

Reflect the change in quality concept

It is an advanced quality management control method

Objectively reflect the product quality status

Timely and intuitively reflect defects

Comprehensively and objectively grasp the quality status

Regularly carry out to form a atmosphere of paying attention to quality

Evaluate customer complaints

Inexpensive implementation costs

Organizational structure: Establish an authoritative permanent working organization, responsible for formulating inspection projects, preparing review instructions, and organizing review and rewards and punishments.

Formulate review projects and guidance: Based on user feedback and product defects, refer to national standards and enterprise standards, determine inspection projects, prepare review guidelines, and clarify responsible departments, points deductions and defect categories.

Defect severity classification: According to the degree of impact on product suitability, quality defects are divided into five levels and given different scores. 【Table 1: Quality defect severity grading】

Determine product quality grade and limit defect score

Assess the actual quality level of the product

Determine the added and impairment standards for Audit quality levels: Determine the added and impairment standards based on the quality of each work, such as the increase in the passing rate of the quality control point, the corresponding Audit quality level can be subtracted.

Sampling samples: Randomly select a certain number of samples from the products that pass the inspection to check whether there are any defects in the appearance.

Inspection and review: While keeping the sample in its original state, carefully review according to the content of the review card and keep records.

Defense discussion: The review team summarizes the situation. If the defective department has any objection, it can defend itself, otherwise it will be deemed to recognize the review results.

Calculate the comprehensive quality level: calculate the weighted average of Audit quality levels of each unit product at the end of each month, and obtain the comprehensive quality level based on the work quality and other conditions.

Convene an assessment meeting and provide rewards and punishments: hold regular assessment meetings to evaluate the comprehensive quality level of each unit, and reward and punish the heads of relevant departments.

Implement project management for quality defects: analyze the quality defects exposed during the review, formulate countermeasures and measures to solve quality problems.

The AUDIT method can be used in all aspects of customer relationships, and conducts quality review of products and services that customers have requirements in terms of safety, reliability, price, comfort, etc., and has a wide range of applications.

Company development brief: Changan Company has successively reviewed the Changan micro van, Alto vehicle and truck series.

Composition of the review agency

Evaluation standards formulation

Five steps for review