MindMap Gallery Sales Psychology
Sales psychology reveals the psychological changes of sales personnel and consumers in commodity sales activities, as well as the relationship between human psychological phenomena and market sales activities practices.
Edited at 2025-03-09 16:20:40Rumi: 10 dimensions of spiritual awakening. When you stop looking for yourself, you will find the entire universe because what you are looking for is also looking for you. Anything you do persevere every day can open a door to the depths of your spirit. In silence, I slipped into the secret realm, and I enjoyed everything to observe the magic around me, and didn't make any noise. Why do you like to crawl when you are born with wings? The soul has its own ears and can hear things that the mind cannot understand. Seek inward for the answer to everything, everything in the universe is in you. Lovers do not end up meeting somewhere, and there is no parting in this world. A wound is where light enters your heart.
Chronic heart failure is not just a problem of the speed of heart rate! It is caused by the decrease in myocardial contraction and diastolic function, which leads to insufficient cardiac output, which in turn causes congestion in the pulmonary circulation and congestion in the systemic circulation. From causes, inducement to compensation mechanisms, the pathophysiological processes of heart failure are complex and diverse. By controlling edema, reducing the heart's front and afterload, improving cardiac comfort function, and preventing and treating basic causes, we can effectively respond to this challenge. Only by understanding the mechanisms and clinical manifestations of heart failure and mastering prevention and treatment strategies can we better protect heart health.
Ischemia-reperfusion injury is a phenomenon that cellular function and metabolic disorders and structural damage will worsen after organs or tissues restore blood supply. Its main mechanisms include increased free radical generation, calcium overload, and the role of microvascular and leukocytes. The heart and brain are common damaged organs, manifested as changes in myocardial metabolism and ultrastructural changes, decreased cardiac function, etc. Prevention and control measures include removing free radicals, reducing calcium overload, improving metabolism and controlling reperfusion conditions, such as low sodium, low temperature, low pressure, etc. Understanding these mechanisms can help develop effective treatment options and alleviate ischemic injury.
Rumi: 10 dimensions of spiritual awakening. When you stop looking for yourself, you will find the entire universe because what you are looking for is also looking for you. Anything you do persevere every day can open a door to the depths of your spirit. In silence, I slipped into the secret realm, and I enjoyed everything to observe the magic around me, and didn't make any noise. Why do you like to crawl when you are born with wings? The soul has its own ears and can hear things that the mind cannot understand. Seek inward for the answer to everything, everything in the universe is in you. Lovers do not end up meeting somewhere, and there is no parting in this world. A wound is where light enters your heart.
Chronic heart failure is not just a problem of the speed of heart rate! It is caused by the decrease in myocardial contraction and diastolic function, which leads to insufficient cardiac output, which in turn causes congestion in the pulmonary circulation and congestion in the systemic circulation. From causes, inducement to compensation mechanisms, the pathophysiological processes of heart failure are complex and diverse. By controlling edema, reducing the heart's front and afterload, improving cardiac comfort function, and preventing and treating basic causes, we can effectively respond to this challenge. Only by understanding the mechanisms and clinical manifestations of heart failure and mastering prevention and treatment strategies can we better protect heart health.
Ischemia-reperfusion injury is a phenomenon that cellular function and metabolic disorders and structural damage will worsen after organs or tissues restore blood supply. Its main mechanisms include increased free radical generation, calcium overload, and the role of microvascular and leukocytes. The heart and brain are common damaged organs, manifested as changes in myocardial metabolism and ultrastructural changes, decreased cardiac function, etc. Prevention and control measures include removing free radicals, reducing calcium overload, improving metabolism and controlling reperfusion conditions, such as low sodium, low temperature, low pressure, etc. Understanding these mechanisms can help develop effective treatment options and alleviate ischemic injury.
Sales Psychology
Psychological effects
①Focus effect: focus on customers and narrow the distance between each other
People are self-centered and instinctively desire others' respect and recognition
Observe your words and expressions, start with details, and talk more about things you are interested in with your customers
Sincerely, listening, acknowledge and praise each other, and praise others for details
②The effect of saving face: save face cleverly and make customers accept it happily
People have the psychological tendency to save face for each other and will try to maintain a good image.
A large request is rejected and a small request that the other party can do is very likely to be accepted.
Borrow things, price bargaining, and inviting people to participate in task activities.
③Comparison effect: makes customers feel that they must buy
"Vii is my favorite original sin." Vanity is an irrational emotion, and the flowers are gradually fascinating.
I couldn't help but compare myself with others, and I was glad that I lost, and I was secretly inferior. Brand, popularity, popularity
Starting from emotional investment: Platinum represents pure love, a symbol of identity and status, and represents eternal love
④Scarcity effect: limited time and limited quantity, missed and lost 100 million
"The principle of loss aversion" People are afraid of losing or not getting it, and have an instinctive possessive desire for rare things
Limited time and quantity, limited number, only once, last chance
Unique products, cater to customers for novel and exciting, and unique consumer psychology
⑤The threshold effect: It is easier for those who have helped you to help you again
Also known as the greedy effect, once a person accepts a trivial requirement from others, in order to avoid cognitive inconsistency, Or if you want to give others a consistent impression, you may accept greater demands (one foot moves through his threshold)
They cannot find a reason to reject a small request, which increases their tendency to agree to it. Franklin's Borrowing Story
Focus on understanding → demand evaluation → hesitation, satisfaction (capture sales opportunities, use instant interests, and stimulate the desire to buy)
⑥Bird cause effect: First contact leaves a good impression of making a brilliant appearance
The first impression is crucial. Deciding whether the transaction can be completed is 80%. Most people will not give you a second chance.
Dress up, personal hygiene, and behavior (neat and generous, refreshing, calm smile, sincere and confident)
⑦ Follow-up effect: queuing up to buy
Joining in the fun and following the trend is the nature of group animals. They blindly follow the trend and lack rationality. Everyone has bought it, so I can buy it too
Based on product quality, set a purchasing example (familiar, representative of status) and use real cases to ensure
⑧ Authoritative effect: People speak less and more seriously
Experts, authoritatives, celebrities, celebrities, and large organizations are endorsed by people, and are often relied on, respected and sought after by everyone.
A broad sense of social identity can allow customers to gain a huge sense of security, and authority represents social identity to a certain extent.
⑨Forbidden fruit effect: The more you don’t want to sell, the more customers want to buy
Also known as: Romeo Juliet effect, the stronger the degree to which a certain desire is prohibited, the stronger the resistance and curiosity it produces.
People are already tired of actively presented content, and it is easier to attract customers' attention if you are not allowed to watch it.
Reverse psychology reflects the customer's awareness of self-protection and self-prevention
⑩Vebrunn effect: don't seek the best, but seek the most expensive
Similar to the anchor effect, the conspicuous consumption psychology of rich people, high prices represent the symbol of identity, status, and wealth
If you don't have to sell at a high price, you will never sell at a high price. Give him a reason to sell it at a high price
Meet the psychological needs of customers
Make lazy people lazy
Think about what customers think, be anxious about what customers are anxious about, provide services beyond expectations, and feel guilty about operating customers
Inspire purchasing motivation and satisfy customer psychology
Weakness of human nature: desire to be valued and recognized to ensure that customers get the satisfaction they need
Satisfy customers' advantage
If you want to take it, you must first give it to it. Customers do not really want to reduce the price, but they need to take advantage of it.
Create a natural and relaxed environment
Create a warm, comfortable and relaxed place environment and discussion atmosphere, whether you are positive and enthusiastic, speak appropriately, and behave appropriately
There are two major motivations in life: worry and love. Worry is difficult to break through the limitations of ability, fear of loss; love can motivate forward
Establish an emotional connection between customers and products
A sense of participation. Turning customers from simple consumers to co-producers can improve their perception control
Respect customers' wishes, set effective rules, and provide a unique experience
Inspire curiosity
What is most exciting about receiving gifts is not the gift itself, but the process of opening the packaging box
Ask stimulating questions, use the group convergence effect, leave a piece of information for customers, satisfy the curiosity and create suspense
Improve customer sense of gain
Product demand plus psychological demand, taking advantage is greater than taking advantage, satisfying the desire to be respected and praised
Dispel customer's consumer concerns
Purchase risks, shopping around is the norm for customers. It is enough to achieve zero-risk commitments, which is better than competitors' commitments.
Can't do: conceal product defects | expand product performance | refuse after-sales service
Analyze customer personality and targeted sales
① Hesitant to buy protection for customers
Lack of opinion on doing things, unstable emotions, and tend to be perfectionist
②Analytical customers sell professionally
Pay attention to details, be extremely rational, sell professional
③Innovative customers sell fashion
Sell fashion, respect personality, different
④ Show off customers to sell high prices
Listen less and talk more, praise him in time and sincerely, satisfy his vanity, deliberately show weakness, wear a high hat
⑤Adjustable customers sell professionally
Never forcefully promote it. After the attitude is softened, it is easy to communicate. It is best to use obedience to conquer professionally.
⑥Selling guarantee for easy-going customers
Easy to get along with, but lack of opinion, go with the flow, sell to ensure reassurance
⑦ Selling and listening to details professionally
Meticulous thinking and strong observation skills, listen to customers’ complaints and requirements, understand inner thoughts, and serve with a calm mind and a smile
⑧Talksy customers sell patience and enthusiasm
Ask questions tentatively, leave enough time, warm reception, and sincerely
⑨Patient and professional guarantee for customers who are in a regular basis
Careful and steady, unique vision, value performance and quality, patient and professional guarantee
Summary of different customer types
The fresh customers sell politeness, the regular customers sell enthusiasm; the slow customers sell patience, and the urgent customers sell efficiency; the rich sell noble, but the poor sell affordable; Selling fashionable and professional, selling professional, picky and selling details, hesitant to sell guarantees; selling easy-going and agreeable, always greet with a smile. (Listen, polite, praise, details, patience, enthusiasm, professionalism, guarantee, efficiency, recognition)
Pricing Psychology
Reasonable pricing should not change at will
Lower costs as much as possible in production, earn profits in efficiency scale, reasonable costs, and the price based on profit should not change at will, and new products can be priced at an appropriate price
Setting a balanced price
Value paradox, some items are not very valuable, but they are very expensive (diamonds). Equilibrium supply and demand, equilibrium price refers to the price when demand and supply are equal.
Demand-oriented pricing method
One is rising and the other is getting worse. "Gillette Shaver" uses this pricing strategy for complementary supporting products. Some products are diverted to become hot products, binding customers to spend a long time
Expand sales at discounted prices
"Walmart" and "Sam", the intermediate price between average price and purchase price, cash discount | quantity discount | seasonal discount
Advertising Psychology
Analyze which needs of the product can best meet consumers, touch the audience's hearts, let customers remember the product, and have a certain resonance in their hearts, thereby arousing the desire to buy
Find a way of communication that suits you, news, charity, Internet, word of mouth, sponsorship, mobile text messages, door-head presentation, etc.
With the endorsement of experts, celebrities and authoritative organizations, "Learn from Yili and become the second in China's dairy industry", the smart pig strategy
Give the brand a unique connotation, determine the appropriate connotation, formulate communication methods, and continuously maintain and innovate. Unique, main direction brand
Negotiation Psychology
Listen to his words and actions, learn to use different eyes, hoping to leave a deeper impression on the other party, stare at him for a longer time to show confidence and firmness, and his eyes and speaking behavior
Beware of injection brainwashing problems. The questioning technique of "Why did Einstein be stupid when he was a child?" "Only answer yes" is very useful
Feasibility proposals are often final agreements. Using proposals can lead to a simplified approach, which is also called potential customers making decisions.
There are steps and principles for concessions. Concessions are to gain greater benefits and to give up small benefits. ① Don’t make concessions too early ② Be the first to make concessions on secondary issues, prompting the other party to make concessions on the main issues ③ You can consider concessions without any loss or small losses ④ When making concessions, be clear-headed and know clearly what can be given and what should not be given ⑤ Make more profits every time with a small step ⑥ Commitment concessions are the most cost-effective (① Humble listening to the other party’s opinions and requirements, show your sincerity and friendship, let the customer accept you, and make the customer realize that you are reliable ② Introduce the quality of the product and service quality, let the company leader come forward to make a commitment ③ Make old customers trusted by the company as your live advertisements and witnesses by the customer) ⑦ Before planning to make concessions, first consider whether your concessions are valuable in the eyes of the other party.
Negotiation is a psychological war. Maximize benefits, resources that can be used to exchange: love, money, services, goods, status and information. The value of each resource depends on the urgency of the other party’s demand and the difficulty of obtaining it. ① Collect the other party’s information in a comprehensive and timely manner, and the more information you have, the more you can control the negotiation situation. ② Make the other party feel fair, which will help to mix the negotiation atmosphere and make the other party feel valued and respected. ③ "Retreat as advance", make concessions in small ways, and take a small step to help the opponent eliminate psychological alert and relax his vigilance.
Establish psychological advantages. Grasp the urgency of customers' needs and the irreplaceable advantages of your own products or services. Soften the other party’s psychological advantages and convey them appropriately. The other party is not very important in your own eyes. "Since your company lacks enough sincerity and we may not be able to cooperate, I will go to another partner and thank you for your hospitality again." Psychological quality determines the advantages of negotiation. Don't be knocked down by the illusory "psychological advantage" created by the other party, just bargain
Classification analysis of negotiation opponent types. ① Tough type, understand the reasons why the other party is so tough, and understand these to fight back with force. ② Group type, the other party is prone to psychological advantage and takes turns to fight, which makes us tired of dealing with it. Delay time appropriately, face it calmly, occasionally leave the negotiating table to avoid its sharpness, and expose its sharpness. Never expose your trump card. ③Partner type, know whether the negotiator has the right to decide. If not, terminate immediately, ace vs. ace.
Get a full understanding of your customers. "It's not a lucky thing. I remember the itinerary of every important client of my customers." Customers, competitors, key decision makers, all related personal life, emotions, work, family, social interests, etc. Everyone has emotional thinking. From the perspective of customer sentiment, they can impress each other's feelings and gain the other's favor.
Self-cultivation of sales personnel
Understand the value of sales
"Soldiers who don't want to be generals are not good soldiers" opportunities prefer those who work hard to prepare. You must understand the purpose and value of your work. Many great people are top sales. Always maintain a positive attitude, a positive attitude can give people warmth and strength.
Overcome the fear of facing customers
Sales is a good role to help others. You don’t need to be afraid. Be honest and upright. Only by completing a deal can you help him completely. If you love him, you must make a deal.
Keep your mind going to the end
Give perseverance and patience, and there is a wait between sowing and harvesting. Only quantitative change can cause qualitative change. Why can you get it easily?
Have the ability to control time
Make full use of the trivial time of leisure and leisure. What is the granularity of your time when people are most likely to open up the gap? Positive time concept, good time management
Enhance your confidence in success
Confidence and optimism are the most important traits of every successful person. Be confident with a sense of direction. Only by believing in yourself first will others believe in you. The more confident you are, the more you can show the quality of confidence. Appropriate self-deprecation and condemnation can reduce sensitivity. Confidence means seeing one's strengths and showing or expressing them with affirmation.
Let go of the troubles that make you carry the burden
Yesterday’s worries and tomorrow’s worries are all over-interpretations of our roles. Reflect on whether you have dozens of negative thoughts a day? Don’t worry about things that cannot be changed, and use your energy to more active and constructive things. There is a positive side to anything. Pessimists are always right, and optimistic people are always moving forward.
Formulate work plans and resolutely implement them
Priority is the first principle, good memory is not as good as bad pen tips, execution ability review feedback (thinking on different angles of efficiency direction)
Stay positive at all times
You can find a positive side in anything and look at problems with God's perspective. "I can do it, I want it, there must be a way." Successful people must have a positive attitude.
If you want to succeed, you have to make up your mind
Brainwashing self-motivation: Do you want to succeed or must you succeed? It must be, then what do you do next? Fool and madman persistent and focused
Learning ability of empty cup mentality
The most basic point of building a foothold on the road to success is: study, learn and learn. Avoid arrogance and impetuousness, never be complacent, empty cup mentality, humble learning, God helps those who help themselves Super competitive ability - learning ability, psychology, human nature, marketing, market management, good at learning and diligent in learning. Diligence is the prerequisite for learning.
Overcome fear and not be rejected
Any transaction will only start if it is rejected more than 5 times. Yes, it is not so obvious that you fail to be rejected. Don't be so sensitive to "failure, rejection". Your sensitivity is actually meaningless, and a rejection does not mean there is no chance. ①①②①①①①①①①①①①①①③🌸🔥🔥🔥2④️①①①①①①①Acknowledge fear helps eliminate fear; ②Accepting rejection is the norm: Buddha is so awesome, there are only hundreds of millions of believers in the world. Pay attention to strategies, methods and skills.
28 laws that must be understood
80% of the time is spent on high-quality customers. It is better to earn pocket money from the rich than to make living expenses from the poor. 80% of the time is spent on first impression, improving capabilities, smiling service, and building trust with customer links. Target strength, execution ability, learning ability, expression ability, communication ability, decision-making ability, review ability, and strategic ability.
Manage customer profiles
Make a note of all information about customers and prospects. Discuss topics they are interested in, as long as you have a way to make customers feel comfortable, provide services that exceed expectations, operate customers' guilt, and provide high emotional value
Beware of false efforts to make excuses
The law of cause and effect: Today's result was caused yesterday, and today has planted the cause for tomorrow. Your current situation is caused by yourself. Find a benchmark and learn to do it. Attitude determines everything. Don’t use it. Successful people always use the most positive actions, the most optimistic spirit and the richest experience to control and control their lives.
Find the right method and get twice the result with half the effort
Watch Law: Everyone cannot choose two different goals at the same time. The road to success is to pave the goal and grasp the main contradiction. Hammer's Law: There is no bad deal in the world, only businessmen with no feet. There are always more ways than difficulties. Scientists try thousands or tens of thousands of times, but where do you go?