MindMap Gallery Kuaishou Local Life Service Provider Management and Empowerment Architecture Template
This template, designed using EdrawMax, provides a comprehensive framework for managing and empowering local life service providers on the Kuaishou platform. It outlines core objectives, application scopes, and principles, followed by a hierarchical management architecture with tiered provider levels and corresponding responsibilities. The template details the grading and evaluation process, assessment cycle, indicators, and the application of assessment results. Additionally, it covers platform management, operation support, training empowerment, and data service empowerment systems, along with implementation and optimization mechanisms.
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This template, designed using EdrawMax, outlines a semi-annual evaluation plan for team staff. It provides a structured framework with four quadrants, each representing a different aspect or category of evaluation. This layout allows for a comprehensive assessment of staff performance, goals, development areas, and feedback over a six-month period. By utilizing this template, organizations can systematically review and enhance team performance, identify training needs, and foster continuous improvement.
This template, created using EdrawMax, outlines a structured approach for the weekly inspection and update of a crisis public relations plan. It includes sections for risk review, emergency updates, message optimization, and action escalation. Each section details specific categories, handling procedures, risk levels, and conclusions, along with roles, contacts, and improvements. This comprehensive template ensures that crisis public relations plans are regularly reviewed and optimized, enhancing preparedness and response effectiveness.
This infographic, designed using EdrawMax, presents a detailed monthly media activity schedule. It includes sections for magazine interviews, TV shootings, new media live streaming, interview personnel arrangement, preparation of shooting equipment, and production of promotional materials. Each section outlines specific tasks, schedules, and responsibilities to ensure smooth execution of media activities. This structured schedule helps in organizing and coordinating various media-related tasks efficiently throughout the month.
This template, designed using EdrawMax, outlines a semi-annual evaluation plan for team staff. It provides a structured framework with four quadrants, each representing a different aspect or category of evaluation. This layout allows for a comprehensive assessment of staff performance, goals, development areas, and feedback over a six-month period. By utilizing this template, organizations can systematically review and enhance team performance, identify training needs, and foster continuous improvement.
Kuaishou Local Life Service Provider Management and Empowerment Architecture Template
General Principles
Core Objectives
Standardized Management: Standardize classification, assessment and exit to maintain platform ecosystem. Strengthened Empowerment: Enhance service providers' core capabilities in merchant development, operation and performance. Deepened Collaboration: Build efficient channels to match merchant and user needs. Expanded Coverage: Attract quality service providers and focus on new-tier cities.
Application Scope
Applicable to all Kuaishou Local Life settled service providers, covering their full-process management & empowerment and complying with platform rules.
Core Principles
Fairness and Impartiality: Based on data and actual service capabilities. Equity of Rights and Responsibilities: Clarify rights and obligations, abide by rules. Precise Empowerment: Differentiated support to address pain points. Dynamic Iteration: Optimize regularly based on business and feedback. Compliant Operation: Abide by laws and platform norms.
Service Provider Hierarchical Management Architecture
Hierarchical Evaluation, Dynamic Management, Survival of the Fittest
Tier 1 Provider
Undertake Key Businesses & Activities
Registered for ≥1 year, capital ≥1 million, team ≥20 people, cooperative merchants ≥100.
Strong expansion, independent operation, improved performance, and access to talent resources.
Merchant satisfaction ≥95%, complaint rate ≤1%, performance rate ≥99%.
Quarterly average score ≥90 points, all core indicators met.
Tier 2 Provider
Responsible for routine business implementation.
Registered for ≥6 months, capital ≥500,000, team ≥10 people, cooperative merchants ≥50.
Good expansion, able to cooperate with operation and performance, basic talent connection.
Merchant satisfaction ≥90%, complaint rate ≤3%, performance rate ≥97%.
Quarterly average score ≥80 points, core indicator compliance rate ≥80%.
Tier 3 Provider
Accumulate basic service experience.
Registered for ≥3 months, capital ≥100,000, team ≥3 people, with basic merchant resources.
Basic expansion, able to cooperate with basic operation and performance.
Merchant satisfaction ≥85%, complaint rate ≤5%, performance rate ≥95%.
Quarterly average score ≥70 points, core indicator compliance rate ≥70%.
Architecture Implementation & Optimization Mechanism
Implementation Steps
- Phase 1 (1–2w): Templates, tools, grading review. - Phase 2 (3–4w): Tiered management, core content, support team. - Phase 3 (1–3m): Full launch, feedback, quarterly optimization. - Phase 4 (Long-term): Regular operation, optimize, benchmark, expand.
- Optimization Mechanism
- Feedback: Gather regular input. - Quarterly optimization: Update templates. - Evaluation: Half-yearly assessment. - Benchmark: Learn from best cases.
Build a full empowerment system.
Platform management, operation support, training empowerment and data services.
Platform Management Empowerment System (Basic)
- Core Goals: Standardize operations, cut costs, collaborate efficiently, ensure compliance. - Compliance: Set rules, regular checks, violation alerts, rectification guidance. - Collaboration: Dedicated contact, collaboration tools, info sync & feedback. - Cost Optimization: Tiered commission discounts, task subsidies, supply chain support.
Operation Support System (Core)
- Core Goals: Improve operation, boost business & GMV growth. - Merchant Development: Quality leads, tools, activation support. - Content Operation: Templates, guidance, influencer resources. - Traffic Promotion: Training, subsidies, effect optimization. - Fulfillment: Standards, resources, after-sales guidance.
Training Empowerment System (Growth)
- Core Goals: Enhance skills, support level upgrade. - Tiered Training: Level 3 (basic), Level 2 (intermediate), Level 1 (advanced). - Category Training: Investment, operation, fulfillment, management. - Training Support: Professional tutors, materials, tracking & assessment.
Data Service Empowerment System (Precision)
- Core Goals: Precise data support, data-driven decisions. - Tiered Data Access: Level 3 (basic), Level 2 (intermediate), Level 1 (advanced). - Core Data Services: Business review, merchant operation, traffic content, market benchmarking. - Data Support: Open data tools, data analysis & optimization guidance.
Exit Mechanism
- Forced exit: Failed assessment, serious violation, invalid qualification. - Voluntary exit: Apply 15 days in advance, finish handover. - After exit: Ensure service continuity; violators blacklisted.
Application of Assessment Results
- Excellent (≥90): Upgrade priority, subsidy, commission cut. - Pass (70–89): Keep level, targeted support. - Fail (<70): Rectify; downgrade if no effect; exit after 2 fails.
Assessment Cycle and Indicators
- Cycle: Quarterly + annual review; Level 1: monthly special assessment. - Core KPIs: Merchants, GMV, satisfaction, complaint, fulfillment, compliance, task rate.
Core Responsibilities and Authorities
- Joint Responsibilities: Follow rules, operate honestly, manage merchants, cooperate in assessments, fulfill after-sales duties. - Tiered Responsibilities: Level 1 leads as benchmark; Level 2 handles routine work; Level 3 builds basics and cooperates.
Tiered Rights, Benefits and Accountabilities
- Level 1: Priority traffic, exclusive support, key projects, commission discount, official endorsement. - Level 2: Basic traffic, standard support, assisted key projects, regular commission. - Level 3: Entry traffic, basic support, general projects, standard commission, regular guidance.
Grading and Evaluation Process
Approval for access; automatically become Level 3 service provider upon passing. Initial assessment; determine level after 3 months based on business data. Quarterly review; upgrade, downgrade or maintain level per assessment. Publish result for 3 working days; appeal and recheck available.