MindMap Gallery NIO User Operation "Online - Offline" Integrated Architecture

NIO User Operation "Online - Offline" Integrated Architecture

This is a diagram showcasing NIO's "Online - Offline" integrated architecture for user operation, created using EdrawMind. It centers around a user - centric approach, with two main components: Online Digital Ecosystem (NIO App) and Offline Experience Network (NIO House).The Online Digital Ecosystem includes Community Interaction & Content Co - creation, One - stop Service Closed Loop, and Value Co - creation & Incentives. It emphasizes user feedback and remote service control. The Offline Experience Network features a Third Space for Lifestyle, Community Activities & Emotional Connection, and Exclusive Service (Fellow System), providing functional zones and user - led events.At the bottom, the diagram highlights Experience Closed - loop, Data - Driven Operations, and Final Value: Ripple Effect, which focus on online - offline co - creation, data integration, and key performance indicators like NPS and referral rate. This structured diagram is a reusable template for user - centric operation architectures in the automotive or service industries.

Edited at 2026-03-04 06:35:53
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NIO User Operation "Online - Offline" Integrated Architecture

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