Mind Map Gallery HR Employee Development Training - Rosemary Balogun

HR Employee Development Training - Rosemary Balogun

I chose this theme because as human capital becomes more increasingly vital to organizational success, as future leaders, we must be adept at competing for talent, developing that talent, and ultimately, retaining that talent. Also, as future leaders, we cannot afford to delegate important decisions about people to the HR department; rather, line leaders need to be actively leading all key talent decisions. The process of HR Employee Development/Training clearly provides all of the training essentials for us future HR leaders. It identifies the types of training and descriptions of each, the challenges in training which are questions each manager must ask before embarking in training. Also discusses the legal issues and training and importance of how training is affected by legal regulations. There is also a topic on Expatriate Assignments

Edited at 2022-03-13 16:51:44

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HR Employee Development Training - Rosemary Balogun

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Outline

HR Employee Development/Training

Team

Team Training can be divided into two areas based on two basic team operations: content tasks and group processes.

Ethics

Creating an ethical and productive workplace environment means that people need to be equipped to deal with unethical behavior when they encounter it.

Crisis

Can focus on prevention. Prevention training often includes seminars on stress management, conflict resolution, and team building.

Literacy

The ability to write, speak, and work well with others. Term literacy generally used to mean the mastery of basic skills taught in school--reading, writing & arithmetic. Functional literacy training programs focus on basic skills required to perform a job adquately & capitalize on most workers' motivation to get help or advance in a particular job.

Customer Service

Goal of customer service training is to improve customer service. Important to look at how a product or service is provided to a customer from perspective of the customer

Overall Objective: Improve Customer Service

Specific Behaviorial Dimension: Providing Product/Service Examples:

Worker engages customer with friendly welcome

Worker repeats customer order

Worker carries out steps in correct order to provide the request product/service

Responding to Questions and Complaints

Worker responds positively to questions and describes products/services in greater detail.

Worker addresses complaint and takes action to resolve issue.

Worker contacts supervisor if needed.

Managing the Training Process

The training process consists of three phases: assessment, development and conduct of training and evaluation. In the assessment phase, organizational, task, and person needs are identified and the goals of training are clarified. Several options are available during the training phase. Training can take place either on the job or off the job.

Training vs. Development

Training typically focuses on providing employees with specific skills

Development is a fn effort to provide employees with the abilities that the organization will need in theuture.

Presentation Options

Computers

Teletraining

Slides and Videotapes

Classroom Instruction & Role-Play

Virtual Reality (VR)

Simulations

Skills

The need or deficit is identified via a thorough assessment. Most common in organizations.

Retraining

A subset of skills training. Gives employees the skills they need to keep pace with their job's changing requirements. Unfortunately, not always as effective as hoped.

Diversity

Designed to teach employees about specific cultural and sex differences and how to respond to these in the workplace.Based on the assumption that creativity can be learned. One approach is through brainstorming where participants generate

Creativity

Based on the assumption that creativity can be learned. One approach is through brainstorming where participants generate ideas.

Challenges in Training

Is Training te Solution?

Are the goals clear and realistic

Is Training a good investment?

Will training work?

Legal Issues and Training

Training is affected by legal regulations. The major requirement here is that employees must have access to training and development programs in a nondiscrimatory fashion. Equal opportunity regulations and antidiscrimination laws apply to the training process just as they do to all other HR functions.

Expatriate Assignments & Training Needs

Country Characteristics - How different is the country from the one where the employee currently resides?

Job characteristics - Characteristics of the international assignment can have training implications. The international assignment ma post challenges such as difficulty in obtaining supplies, the quality of materials, and how smoothly the work process operates.

Worker characteristics - The worker's competencies can have obvious implications for training needs. If the expatriate doesn't have a competency needed to adequately perform the foreign assignment, there is an obvious training need.

Types of Training

Approximately 14% of U.S. population is foreign born although in some areas, such as California, southern Texas, southern Florida, and in New York City, the proportion reaches close to one-third of the population.

Asian Americans - constitute approximately 5.6 of U.S. workforce people with disabilitities Approximately 43.5 million people with disabilities in the United States.

African Americans - constitute approximately 13 % of U.S. workforce