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MindMap Gallery Process management study notes

Process management study notes

The process management mind map includes the definition of the process, methods for assessing the process, business principles guiding specific business processes, process refinement and optimization, etc.

Edited at 2022-03-19 22:18:04

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Process management study notes

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Outline

process management

process definition

six elements

Enter resources

several activities

interaction

Output results

The output of the process should carry the "value" of the process

customer

Who are the customers of the process?

value

What value does the process create for customers?

Begin with the end in mind

The end point is the customer, looking from right to left

Characteristics of the process

Purpose

immanence

Wholeness

Hierarchy

structural

Dynamic

The relationship between process and organizational structure

The high-order process determines the organizational structure, and the high-order process and the organizational structure together determine the low-order process. The two are synchronous and intertwined.

A process is a connected flow of a series of activities, which can be divided into two categories

Category A: Control activities

Involves decision-making, approval, review, signature, authorization, etc. of managers at all levels and departments

Category B: Professional activities

Activities that truly allow products and services to be generated, moved and delivered, such as design, manufacturing, R&D, etc.

Process design: Design a process = Design of type A activities Design of type B activities

Class A activity design

Defined based on corporate governance, organization and responsibilities

Category B activity design

Based on best practices within the company, within the industry, and even outside the industry

Definition of job responsibilities

Responsibilities of a position = Responsibilities for the control activities of the position Responsibilities for the professional activities of the position Other responsibilities (rarely)

How to build a process framework

From line to surface

Organization Chart

Reflects the management relationships of organizations at all levels of the enterprise from a vertical perspective

Process Checklist

Reflects how companies create value from a horizontal perspective

From profession to art

How to assess the process

Value-added/non-value-added is the criterion for judging the quality of a process

Tools: ASME

Business principles that guide specific business processes

Principle 1: Organizational structure should be output-centered rather than task-centered

Principle 2: Let those who need the output of the process execute the process themselves

Principle 3: Integrate information processing into the actual work that generates the information

Principle 4: Integrate dispersed resources into one

Principle 5: Link parallel work, not just outputs

Principle 6: Place the decision point where the work is performed and establish control procedures in the business process

Principle Seven: Process Diversification

Principle 8: Single point of contact with customers

Principle 9: Obtain information once and for all from the source

Process refinement and optimization

Process improvement system targeting business improvement

a diagnosis

A diagnosis is to find the target

Three optimizations

Optimization of process system

Process optimization

Standardization of processes

Carrier: Work Process Manual

Two implementations

Framework system optimization

Process Optimization

a push

Assessment

Key points: 1. Problem orientation; 2. Process framework system optimization; 3. Emphasis on the design of process supporting facilities (standards/specifications/forms/templates) and the summary of knowledge points in the process (best practices).

Screening of key business processes

Tool 2: Process prioritization matrix to determine the priority of process optimization

Tool 1: Process importance selection matrix to determine important processes

Optimization steps for the approval process

Strategy 1: Is analysis a decision-making point or a communication point?

Strategy 2: Achieve prior management by refining principles

Strategy 3: Decision-making process optimization 1W2H

Clarify the timing of decision-making and implement management in advance

Clarify decision-making methods and improve the scientific nature of decision-making

Analyze process frequency and strike a good balance between control and cost

Improve overall process efficiency

Process operating clock

Conference map

IT-based job standardization toolbox

Things that are unclear in the process can be stipulated by the "enterprise's micro system", that is, the position standardization operating guide.

institutional pyramid

Continuous review by managers at all levels is the main source of these "systems" (best practices)

Make uncertain things certain

The basis of refined management-form standardization

Implement management requirements and process optimization ideas through form template design

Integrate operational guidance into form template design

The form fields are structured to lay the foundation for subsequent business analysis.

Management institutionalization - system processization - process formization - form ITization

Checklist-Job Standardization Work Guide

AAR (After action review)

alert report

knowledge map

Core takeaway: A dedicated team is needed to collect and review best practices, and even manage them.