Discover the art of customer engagement with our strategic analysis of self-service and assisted service models in a business setting. This mind map presents a dual approach to customer service, outlining digital platforms for self-service including chatbots and interactive voice response systems. It also explores the assisted service model, detailing retail POS applications and telesales techniques. By integrating these models, businesses can offer personalized customer experiences that cater to the modern consumer's preference for convenience and efficiency. Ideal for customer service managers and business strategists, this guide is the key to unlocking a seamless customer journey.