Incident Management

The Incident Management process handles all incidents. It allows for the reporting of incidents (either by staff, or through internal monitoring), the registering of the report and tracking of the incident through a ticket-system; and finally, for the feedback of the resolution results.

Request Fulfilment

Fulfill service requests, which in most cases are minor changes and/or requests for information/services.

Staff – Staff

Staff – Students

Students – Students

Staff – Parents

Parents – Parents

Sickness

Out of country

Pandemic Shutdown

Access Management

Grant authorized users access and service rights, while denying non-authorized users.

Legally required

Accurate

Integrity and Confidentiality

Accountable

Supplier Management

Improved collaboration between all parties.

Improve Efficiency

Improve Effectivity

Ease staff burden

Facilitate 'core-business' focus

Reduce frustrations and stress

No longer Reactive

Data gathering & Analysis

Trend Spotting