Address complaints and grievances of students, faculty, and staff.

Ensure fair treatment and timely resolution.

Promote transparency and accountability within the institution.

Complaint Registration

Investigation and Inquiry

Resolution Mechanisms

Monitoring and Follow-up

Create an environment of mutual trust.

Uphold ethical standards and fairness.

Improve institutional policies based on feedback.

Submission via form, email, or in-person.

Categorizing the type of grievance (academic, administrative, personal, etc.).

Inquiry by the cell.

Resolution

Students Staff

Periodic review of the grievance redressal process and policies

Gather feedback from complainants on satisfaction and fairness of the process

improve policies, prevent future grievances, and ensure a positive academic environment.

Decision communicated to the complainant.

Transparency and justification of actions taken

Follow-Up