MindMap Gallery Professional image of outpatient waiting nurse
This is a mind map about outpatient waiting. The main contents include: nurse etiquette at the outpatient waiting desk and outpatient waiting area. Welcome to like and collect!
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Waiting at the outpatient clinic
Outpatient waiting area
The main place where patients wait for treatment
Features
patient concentration
Large flow
Short diagnosis and treatment time
Many emergency changes
Outpatient waiting desk nurse etiquette
Cooperate with the receiving doctor and perform triage work meticulously and thoughtfully
Reasonably arrange medical treatment, improve the accuracy of triage, make doctors' medical treatment more targeted, and make patients' medical treatment more convenient, fast, timely and accurate
For patients whose triage is unclear, coordinate and communicate with the relevant doctors in advance and ask the doctors to work together to solve the problem.
If the patient has questions about a certain examination or test prescribed by the doctor, patiently and carefully explain the purpose, methods and precautions of the examination and test, and inform the patient to cooperate so that the patient can eliminate their worries and uneasiness and understand and accept it.
Create a good clinic environment
Before opening the consultation, prepare various instruments and supplies required for diagnosis and treatment, check the clinic environment, and ensure that the instruments and supplies are in good condition and the clinic environment is safe.
After diagnosis and treatment, promptly organize items, check and close doors, windows and power supplies to prevent accidents.
Maintain good medical order and clinic environment, keep the clinic environment hygienic, protect patient privacy, ensure one doctor and one patient, and provide doctors and patients with a quiet, orderly, safe and clean diagnosis and treatment environment
Separately organize the patient's initial diagnosis and follow-up medical records, and collect and organize the patient's various laboratory test orders and examination reports.
Measure vital signs according to the patient's condition. When necessary, nurses should assist doctors in diagnosis and examination, assist doctors in the referral and transportation of high-risk patients, and ensure patient safety.
Maintain medical order
Before opening the clinic
Maintain the waiting and treatment order, check whether the call system is intact, prepare various diagnosis and treatment items, and ensure the smooth operation of the outpatient waiting desk
Ensure the environment is quiet and tidy, place green plants appropriately, and place promotional space as needed
Set the appropriate temperature and humidity, maintain the air and sufficient light, create a comfortable, clean and warm waiting environment for patients, bring aesthetic enjoyment to patients and their families, and also help eliminate patients' anxiety while waiting for treatment.
After opening the clinic
Arrange medical treatment according to the order of patient registration. At the same time, it is necessary to carefully and keenly observe the changes in the condition of waiting patients and scientifically adjust the medical treatment process.
Take the initiative to deal with special situations
Patients with high fever, severe pain, difficulty breathing, etc. should arrange to see a doctor in advance or be transferred to the emergency department for treatment.
Elderly and frail patients can make appropriate arrangements to seek medical treatment in advance.
If the patient's condition suddenly changes while waiting for treatment, he should be calm, busy and not chaotic, provide accurate judgment and timely treatment, gain critical time for treatment for the patient, and cooperate with the doctor to complete the rescue work
Carry out health education
Use patient waiting time for collective education
Health education on the characteristics of this clinic and common diseases and frequently-occurring diseases
Provide individual guidance to patients after treatment and before leaving the hospital
Individual guidance is highly targeted
Outpatient health education
Oral explanation
Graphic and text publicity
Audiovisual material playback