Output: 1 Communication Management Plan 2 Project Document Update

Main role: Identify and record the most efficient and effective communication methods with stakeholders

① Coding: Converting thoughts or ideas into language that others can understand

④Noise: All factors that interfere with information transmission and understanding (such as distance, new technology, lack of background information, etc.)

1 Sent: When you send a message to someone else. This does not mean that the other party has read or heard it, it just means that the message has been sent.

2 Received: When the other party’s information has been received. But this does not mean that the other party has any intention to read, understand or solve the problem of the information.

3 Understood: Correctly digesting and understanding the content of information is a key part of simply receiving information.

4 Acknowledged: Understanding the conveyed information does not mean that the other party agrees with this point of view.

5. It has been transformed into positive actions: This is the most difficult part of the whole process. It usually requires repeated communication, certain supervision or help to complete it well.

Formal communication channels

informal communication channels

Output: 1 project communication 2 project management plan update 3 project document update 4 organizational process asset update

Main role: Promote efficient and effective communication among project stakeholders

Determine the information needs of project stakeholders, including the type and format of information required and the value of the information to stakeholders;

interactive communication

push communication

pull communication

Collect and disseminate performance information, including status reports, progress measurements, and forecasts. Baseline data and actual data should be regularly collected and comparatively analyzed to understand and communicate project progress and performance, and to predict project results.

①Analysis of past performance.

⑤Work that needs to be completed in the next reporting period.

Output: 1 Work performance information 2 Change requests 3 Project management plan updates 4 Project document updates 5 Organizational process asset updates

Main role: Ensure optimal flow of information between all communication participants at all times

(3) Problem management: Record the problems discovered during the communication process and take actions to solve them.

Tools and techniques: 1. Stakeholder analysis 2. Expert judgment 3. Meetings

Used to record relevant details of identified stakeholders. The stakeholder register should be reviewed and updated regularly, considering that stakeholders may change throughout the project life cycle and new stakeholders may be identified.

Basic information: name, position, location, project role, contact information.

Evaluate information: major needs, major expectations, potential impact on the project, which stage of the life cycle is most relevant.

Tools and techniques: 1 Expert judgment 2 Meetings 3 Analysis techniques

Main role: The entire project life cycle process provides a clear and actionable plan for project stakeholder interaction to support project interests.

(1) The required level of participation and the current level of participation of key stakeholders

(4) Stakeholder communication needs at the current stage of the project

(7) Frequency and time limit for sending information to stakeholders

Tools and techniques: 1. Communication methods 2. Interpersonal management skills 3. Management skills

(1) Mobilize stakeholders to participate in the project in a timely manner to obtain or confirm their continued commitment to the success of the project

(3) Address stakeholder concerns that have not yet become issues and predict issues that stakeholders may raise in the future. These concerns need to be identified and discussed early in order to assess associated project risks

Tools and Technologies: 1 Information Management System 2 Expert Judgment 3 Meetings

Main role: As the project progresses and the environment changes, maintain and improve the efficiency and effectiveness of stakeholder participation activities

①Identify stakeholders and their related information. Identified stakeholders can be interviewed to identify additional stakeholders and expand the stakeholder list until all potential stakeholders are listed.

②Analyze the possible influence of stakeholders and classify and rank them.

Classify stakeholders based on their authority and level of concern (interest) for project results

Stakeholders are classified based on their active participation (influence) in the project and their ability to change the project plan or execution.

Stakeholders are classified based on their authority and degree of active participation (influence) in the project.

Categorize stakeholders based on their power (ability to impose their will), urgency, and legitimacy