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MindMap Gallery 10PMP Exam-Project Communication Management Summary

10PMP Exam-Project Communication Management Summary

PMBOK Chapter 10 Mind Map and Interpretation. Project managers spend more than 70% of their time communicating. Communication requires many skills. To be a PM, you must improve your communication skills. The questions examined in this part of the PMP exam are moderate, and this part needs to be strengthened through actual practice.

Edited at 2021-06-04 11:11:50

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10PMP Exam-Project Communication Management Summary

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Outline

Chapter 10 Project Communication and Stakeholder Management
- 19
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Summary of project communication management methods
- 14
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PMP-Project Communication Management

communication management

Concept: Intentional or unintentional exchange of information

Classification

Written and spoken form

Formal (reports, memos), informal (emails, discussions)

spoken language and gestures

Official (newsletters) and unofficial (private communications)

Internal (within the project) and external (clients), other projects (media)

Vertical (upper and lower level) and horizontal (between the same level)

considerate

concise

clear

polite

correct

Pay attention to the flow of information

process

common communication skills

Common communication barriers

Common Basic Principles of Communication

Stakeholder communication channels: n(n-1)/2, n represents the number of relevant parties, and the project manager is also a relevant party

planning management communication

ITTO

enter

1. Project Charter

2. Project management plan

resource management plan

Stakeholder Engagement Plan

3.Project files

requirements document

Interested Party Register

4. Business environment factors

5. Organizational process assets

Tools & Techniques

1. Expert judgment

2. Communication needs analysis

Determine the information needs of interested parties

3. Communication technology

Factors affecting communication technology

Urgency of information needs

availability of technology

Ease of use

Project environment

Sensitivity and confidentiality of information

4. Communication model

Encoding (noise) - conveying information - decoding (noise) - encoding (noise) - decoding

Sender: It is the responsibility of the sender to provide clear and complete information so that the recipient can accurately accept it.

Recipient: Responsible for receiving the information completely, understanding the information correctly, and confirming receipt and understanding of the information in a timely manner

5. Communication methods

Classification

interactive communication

push communication

pull communication

6.Interpersonal and team skills

communication style assessment

organizational awareness

cultural awareness

7.Data performance

Stakeholder Engagement Assessment Matrix

8.Meeting

output

1. Communication management plan

5W/5 correct

2. Project management plan update

Stakeholder Engagement Plan

3. Project file update

Project schedule

Interested Party Register

Management (doing things according to plan) Communication

enter

1. Project management plan

resource management plan

communication management plan

Stakeholder Engagement Plan

2.Project files

Change log

Problem log

Lessons Learned Register

quality report

risk report

Interested Party Register

3. Job performance report

4. Business environment factors

5. Organizational process assets

Tools & Techniques

1. Communication technology

2. Communication methods

3. Communication skills

communication competency

feedback

nonverbal

Demo

4. Project management information system

5.Project report

6.Interpersonal and team skills

active listening

conflict management

cultural awareness

Conference management

interpersonal communication

political awareness

7.Meeting

output

1.Project communication records

2. Project management plan update

Communicate a management plan

Stakeholder Engagement Plan

3. Project file update

Problem log

Lessons Learned Register

Project schedule

risk register

Interested Party Register

4. Organizational process asset update

Supervision (monitoring the execution of the plan) communication

ITTO

enter

1. Project management plan

resource management plan

communication management plan

Stakeholder Engagement Plan

2.Project files

Problem log

Lessons Learned Register

Project communication record

3. Job performance data

4. Business environment factors

5. Organizational process assets

Tools & Techniques

1. Expert judgment

2. Project management information system

3.Data analysis

Stakeholder Engagement Assessment Matrix

4.Interpersonal and team skills (observation/conversation)

5.Meeting

output

1. Job performance information

2. Change request

3. Project management plan update

communication management plan

Stakeholder Engagement Plan

4. Project file update

Problem log

Lessons Learned Register

Interested Party Register