Effective communication from managers

Managers learn effective communication and provide managers with a set of practical communication guidelines to help companies stand out in the fierce market competition and achieve sustainable development.

Edited at 2024-10-28 23:28:39

Isabelmia

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Effective communication from managers

Isabelmia

Recent works View more works>>

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Outline

Effective communication from managers

The relationship between management and communication

Management is communication, communication and communication.” 80% of the problems in management come from communication.

Communication is the first step in execution. It determines whether the team's actions are in the right direction.

Managers must communicate in three directions: upward, parallel and downward.

You must have courage to communicate upwards

Communication barriers: Managers are unwilling to communicate with their leaders, or are afraid of communicating.

Scenario 1: If you have a problem, you are holding it back until your boss comes to you.

Scenario 2: When communicating with leaders, I am always nervous, worried that my ideas will be rejected and that I will be criticized.

Result: Team goal consensus is not in place, goals are not clearly understood, and help from corresponding resources cannot be obtained.

Three key points for upward communication

Identify with the boss

The first one: Have a sense of identity with the boss - the bosses of private enterprises are the backbone of China's development and have made great contributions to China.

Second: Be a person who can communicate values with the boss (consult old employees to understand what and how to communicate with the boss; find the tacit understanding between the two.)

Empathy

The leader has a greater amount of information than you. He sees the entire elephant, but you only see one leg of the elephant.

Think about the problem from the boss's perspective - think about the core needs of the leader: Why did he make this decision? How can I provide support?

Let the boss do the multiple choice questions

Communication requires preparation and deep thinking.

Case: A manager of a department goes to senior executives to seek resource support from the company, which is fine in itself. However, if the manager only talks about the department’s resource requirements, he just repeats to his superiors the reasons why department employees strive for resources. Once again, if you try to fight for resources like this, you will most likely be rejected. You must know that the company only has so many resources, and it is not decided by the department who should be given or not given, or who should be given more or less.

What do good managers do? 1. Before seeking resources from your superiors, you should improve your position and think from your superiors’ perspective. 2. Why should company resources be given to your department? 3. What value can it bring to the company? 4. What are executives most concerned about right now? 5. What is the company’s strategic focus? 6. Prepare multiple plans and ask leaders to answer multiple-choice questions instead of single-choice questions.

Parallel communication is heartfelt

Communication barriers: Everyone has his or her own position and interests. It is easy to only consider oneself, regardless of the life and death of others, and blame others when problems arise.

Three key points of parallel communication

altruism

The contribution should be combined with the work of others, not just paying attention to what you do.

You must consider the other party's goals and interests, and then the other party will be willing to help you.

sincere

You cannot fool or deceive the other party for your own benefit. Being labeled as “insincere” means communication will not be effective.

outspoken

When communicating, you should pay attention to the methods and methods, and be "blunt and honest" about the other party's bad points.

When communicating, you must choose the right time and method, and keep some words in moderation, which not only respects others, but also avoids unnecessary conflicts.

Communicate downwards with heart and soul

Communication barriers: Have you given them enough help? Have you taught them methods to make their work more effective and help their subordinates achieve success?

Three key points of downward communication

respect

Don't treat your subordinates as tools and manage them in a strict and cold manner. Where there is "oppression", there is "resistance" and learn to respect it.

appreciate

When you sincerely appreciate and praise a subordinate, he may become more and more outstanding and eventually become the person you expect. When you dislike your subordinate, he may really get worse. Always maintain an attitude of "expectation" towards your subordinates.

excitation

You need to understand the motivations of your subordinates and what they are working for. If the motivation is to make money, provide material/performance incentives. If the motivation is to grow, then sincerely help grow and give meaning to his work.

In terms of work ability, human nature has a fear of difficulties. If something is difficult or painful to do, don't be willing to do it. You need to give encouragement and recognition.

You must patiently confirm your goals. Even if it is something you think is very simple, you must patiently tell your subordinates repeatedly to ensure that their direction is correct.

Case: The company has given the department new goals. Instead of conveying the goals to department members right away, it first combines the actual situation of the department to clarify the background of the new goals, the results to be achieved, what the value is, how difficult it is, and what the challenges will be. Which problems are there, which people in the department are best suited to take on them, why should they be handed over to this employee, do these colleagues have other work on their hands, what resources does the department have to support them, which resources need to be dealt with in another way, etc.