MindMap Gallery B2C e-commerce functional architecture (basic)
B2C e-commerce functional architecture (basic): front-end: product display, content display, order confirmation, payment system, user center; back-end: products and promotions, CRM, order processing, WMS, procurement management, financial management, report management, system settings , WA system, security core.
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This is a mind map about bacteria, and its main contents include: overview, morphology, types, structure, reproduction, distribution, application, and expansion. The summary is comprehensive and meticulous, suitable as review materials.
This is a mind map about plant asexual reproduction, and its main contents include: concept, spore reproduction, vegetative reproduction, tissue culture, and buds. The summary is comprehensive and meticulous, suitable as review materials.
This is a mind map about the reproductive development of animals, and its main contents include: insects, frogs, birds, sexual reproduction, and asexual reproduction. The summary is comprehensive and meticulous, suitable as review materials.
B2C e-commerce functional architecture (basic)
front end
Product showcase
Site Search
Search tips
Hot words
Automatically list popular searches, search volume ranking N days ago
associated words
Prompt related terms in drop-down menu when entering search terms
Search rules
Search scope (product name, product category, brand name, attribute value, tag)
Automatic word segmentation and filtering
Full Text Search
search results page
Search success page
Default arrangement rules (such as out-of-stock items automatically arranged at the end)
Search failed page
Similar recommendations and other navigation (such as sales rankings, event products)
Similar recommendations
Expand the search scope and give consumers more choices, including empty search results
Navigation System
Channel navigation
Navigation tabs at the top of the page, such as categories, group purchases, flash sales, registration, user center, announcement area, etc.
Other navigation
Advertising space
Display event theme
Recommended position
Display products directly
text chain
Text content-oriented LP
Sales ranking
Non-human editing results
Also Buy
People who bought this product also bought other products
Also Visit
People who viewed this product also viewed what other products
Recently Viewed
What products has the cookie visited in this reply?
Related Products
What products are related to this product?
Categories
Category classification
Such as men's clothing/women's clothing/children's clothing, etc.
Brand category
Attribute classification
Such as clothing material, cutting form
Seasonal classification
landing page
Product list page
Price range
Filter items that fall within two price ranges
Browse sort
Sort by the number of times products have been viewed
Sort by release time
Sort by positive comments
Sort by number of comments
Order by purchase volume
It is generally not recommended to do this function
Special sorting
Brand entry
Promotional sales
Brand bidding
Product details page
Basic Information
Product name title
Commodity price sequence (original price, market price, VIP price)
Stock status
Multiple specifications to choose from
product description
Category description template (front)
product picture
Multi-map
Zoom in on details
Product Inquiry (Previous)
Logged-in users can ask questions at the front desk, and customer service will answer them at the backend.
Purchase Review (Previous)
Users who purchase this product can comment once within 60 days after purchase, and customer service is limited to replying before it is displayed to the front desk. When a user publishes, only the publishing account can view it.
Product collection
Even if the product is removed from the shelves, the favorites can still be displayed but cannot be opened.
SNS sharing
Sharing to SNS will earn corresponding points, and there is a limit on the points limit.
Promotional reminder
Automatically send emails/text messages to notify users when prices are reduced
Price Report (Previous)
Users report that other B2C platforms have lower prices
Out of stock registration (previous)
Front-end registration
E-mail notification
SMS notification
Product activity page
Group buying (former)
Jump directly to the order submission page or payment page
Pre-order (previous)
Pre-sale registration
E-mail notification
SMS notification
Custom login page
Custom event template (front)
Content display
Help Center (former)
WYSIWYG HTML editor
Directory management
Announcement area
Community Forum (former)
If you want to interact between the mall and the forum, you need to develop it independently.
Order Confirmation
shopping cart
shopping cart float
continue shopping
Jump to cart
Shopping cart page
continue shopping
Go back to the last page before entering the shopping cart instead of the home page
Recommended products with discounts
Trade-in (former)
Shipping tips
Total price reminder
Free Shipping Tips
General tips on how far you are from the free shipping threshold
Enjoy discount tips
Purchase without registration (optional)
Large-scale adoption is not advisable unless applied to short-term marketing campaigns
For detailed shopping cart specifications, please refer to the "B2C Product Shopping Cart Mission"
Order submission
Return to shopping cart
Shipping address
Freight calculation rules
Free shipping rules
Free shipping for purchases above a certain amount
Tiered shipping rules
Generally, a simplified algorithm is used, and different freight rates are set for three-level areas.
special prompts
Whether it supports COD payment collection service, whether it supports POS card swiping service, logistics slowdown in certain areas, etc.
payment method
Online Payment
Judgment of online payment preferential rates
cash on delivery
Offline transfer
Delivery Method
Prompt delivery type and arrival time estimate
bill
Enter the invoice header, prompt the category/name of the product that can be issued, and whether to send it with the package
order mark
Special types of orders should be specially marked and given special treatment. Such as promotions in different regions and time periods
Amount calculation
Designated member benefits
Such as members of cooperative websites, or members of designated websites Sina Weibo, Kaixin.com, etc.
Discounts for designated payment methods
Offers using online payment or designated payment methods
Discounts in designated areas
Give discounts to users in a certain area
Specified total amount discount
Discounts will be given if the amount exceeds the upper limit
payment system
external payment system
Alipay interface
Tenpay interface
Online banking interface
Debit card interface
Credit card interface
Credit card installment interface
Accounts Receivable Reconciliation
Internal payment system
balance payment
Points payment
Each usage limit is 50% of the purchase amount
Gift Card Payment
Coupon payment
Promotional items, excluding event items
User Center
register log in
register
Quick registration
Complete registration
Complete registration including password questions and personal information
Registration is polite
Successful registration will give you initial points and initial coupons.
Recommended registration
The system generates a customized key and rewards recommenders
recover password
Answer the prompt questions and retrieve them through your registered email address
Send a designated text message through the registered mobile phone number to retrieve it
Fill out the account complaint to get it back
Log in
Main site ID login
Log in via nickname
Log in via email address
Log in via mobile phone number
Log in via registration certificate
OPEN-ID login
Such as QQ, Alipay, Sina Weibo, etc.
Order Center
Order status query
Order modification
Order merge
Order content modification
Modifications are allowed before approval
It prompts that some activities have expired and it is recommended not to modify them.
cancel the order
Cancellable order status
Cancel before payment
Reason for cancellation pending review
Cancel after payment
Guidance on reasons for cancellation pending review and refund application
Related data operations after canceling an order
Logistics tracking
Provide the name of the courier company and the courier tracking number
Service Center
Return or exchange application
refund application
Business process for refund application
Complaints and Suggestions
information management
Basic information management
Account information management
balance account
Points account
gift card account
My coupons
Security center
safe mailbox
Set up a secure email, retrieve your password, and receive site notifications and site information
Password management
Regularly prompt users to change their login password, payment password, and answers to prompt questions
Security settings
Account security assessment
Account security parameter settings
identity informaiton
Set ID information to enhance account security!
login protection
Flexibly set frequently used login locations to reduce the number of verifications.
Backstage
Merchandise and Promotions
Product management
Brand management
Brand information
Shop template
Category management
multi-level categories
Category sorting
Category description template (back)
cross categories
Category management for single products belonging to multiple categories
Single product management
Single product entry
Batch entry
Import format
Import rules
Picture gallery
link rules
crawler
Find the picture according to the link rules and put it in the location specified by the template
Related Products
Product conversion order
Promotion management
event management
Regular promotion
discount
Buy gifts
bundle
Free to use
wholesale discounts
coupon
sponsored links
fixed pattern activity
Exchange (after)
Group purchase (later)
Pre-sale (after)
The employee enters the appropriate amount of inventory, and the system triggers an email
Flash Sale (Later)
Sharing and mutual exclusion
Between activities, activities and coupons
Custom event template (back)
CRM
Member management
Add, delete, modify and check member information
User care
Conditional trigger
EDM/SMS
Manual trigger
EDM/SMS/OB
targeted marketing
Member segmentation
Filter and establish different user groups based on different conditions
Marketing Management
Record users’ recent purchases, which are generally divided into two types: cross marketing and promotion marketing.
Customer service management
Order management
Customer service incident management
records management
Recording management
Purchase Review (After)
Product Inquiry (Later)
Price Report (Later)
Account information (rear)
Balance Account (Back)
Points account (rear)
Gift Card Account (Back)
My coupons (back)
Return or exchange application (last)
RMA request form
Refund application (last)
Suggestions and Complaints (Later)
blacklist
Call Center
IVR
Agent management
Statistical reports
Window embedding and parameter passing
Hosted call center systems require
B2C e-commerce call center operation management
Order processing
order entry
Order by phone
order online
Importing external group buying orders
No amount order entry
Such as gift orders, external gifts
Order review
Automatic review
pass rules
don't pass the rules
Manual review
If you have any questions, please refer to OB rules
RMA processing
RMA request form
RMA processing order
WMS
Warehouse management
PO order processing
Negative PO order processing
Inventory management
Inventory location management
Batch management
barcode printing
inventory
Daily inventory
Monthly/quarterly/yearly inventory
Report losses and profits
Daily inventory adjustment
Income and loss
Large cycle inventory adjustment
Product conversion order
Outbound management
Picking up goods management
Sorting management
Outbound inspection
Assign waybill
Delivery data exchange
Bill management
Automatic invoicing
Triple order
Procurement management
Supplier management
Supplier information management
Supplier contract/invoice management
Purchase order management
PO order
Negative PO order
Inventory management
Inventory inquiry
Inventory occupation order
Inventory change LOG
Out of stock registration (rear)
Financial Management
Supplier settlement
Payment settlement
Other settlement
Channel settlement
CPS channel settlement
Settlement through other channels
Delivery settlement
Express freight
Positive logistics/negative logistics
COD fee
insurance
internal settlement
Bonus settlement
Internal expense reimbursement
Report export
Report management
Search report
Keyword search volume query
Category search trends
Sales Report
Multidimensional query
Coupon usage
Report export
Financial Statements
Customer service report
Customer Service Daily
Total incoming and outgoing calls
Customer service incident distribution
Agent report
workload
Other KPIs
Warehouse logistics report
Warehousing Daily
System settings
Basic Settings
session invalidation event
Maximum number of login failures
Maximum number of shopping carts
Unpaid failure time
other settings
Permission settings
Account management
role management
change password
Operation log
other settings
Help Center (rear)
WA system
UE analysis
Channel analysis
Goal analysis
Are the points, rewards, and consumption records obtained for orders canceled after payment cleared?
security core