Communication is a two-way process, that is, the sender generates a code, which is transmitted to the receiver through a certain medium, and then a certain meaning is generated through the receiver's understanding.

In order to ensure the accuracy of communication, the receiver must communicate with the sender through certain understanding and checking methods. When the information is correct, a communication process is completed.

Communication is a two-way interpretation system. If you cannot understand the other party's understanding or perspective, communication will also be ineffective.

Physical distance between communicating parties

environmental factors of communication

Lack of clear communication channels

complex organizational structure

complex technical terms

harmful attitudes

1. Determine the communication information needs of stakeholders, that is, who needs to communicate, who needs what information, when they need it and how to send the information.

2. Describe the structure of information collection and documentation.

3. Sending information and important information formats, mainly refers to creating files for sending information; obtaining access methods for information.

After understanding and investigating the stakeholders, you can analyze and respond to the requirements of the stakeholders and formulate a stakeholder communication plan.

main content;

Meeting

Written notice, including email

Purpose-built project management software

Progress survey and reporting

problem solving

Potential risk analysis

Human resources coordination

The internal kick-off meeting focuses on internal resource allocation and confirmation of constraints.

The external kick-off meeting focuses on coordinating the project interface work between Party A and Party B.

Understand the work of the entire process and the performance of relevant teams or members.

Issues arise and improvements are proposed.

Summarize the lessons learned during the whole process.

The summarized documents are discussed and stored in the company's knowledge base after approval, thereby forming the company's knowledge accumulation.

1. Urgency of information needs

2. Is the technology in place?

3. Expected project staffing

4. Length of project time

5. Project environment

talk alone

project meeting

Project briefing, notice

project report, project summary

Emphasize identifying successful experiences and lessons learned from project failures.

Includes providing recommendations on how to improve the future performance of the project.

1. Update of experience and lessons knowledge base

2. Add new data to the knowledge management system

3. Update of corporate policies, procedures and processes

4. Improvement of business skills

5. Overall improvement of products and services

6. Update of risk management plan

1. Project progress and adjustments.

2. Project completion status.

3. Total project investment and funding availability.

4. Actual expenditure of project funds.

5. Main benefits of the project.

6. Implementation of financial system.

7. Performance of each functional team of the project team. .

8. Problems and improvement measures during project execution.

9. Prediction

10. Change request

11. Other issues that need explanation

1. Collect basis materials

2. Project performance review

client

Senior leadership

project team

By investigating the needs and expectations of project stakeholders, you can understand the goals, objectives, and communication levels of project stakeholders.

When communicating with stakeholders, the project manager needs to fully understand the needs of the project stakeholders in order to fully cooperate with the stakeholders to achieve the goals.

When conducting stakeholder communication management, the communication methods identified in the communication plan for each project stakeholder should be used.

The main goal of stakeholder management is to promote stakeholders' understanding and support for the project, so that stakeholders understand the project's progress and possible impacts.

project management plan

communication plan

organizational process assets

problem solved

Communications Management Plan (Updated)

organizational process assets