Suitability: It must adapt to geographical transportation, community environment, surrounding customer groups, identity business format, and brand positioning.

Functionality: Overall - education, meditation, art, life, business, etc.; Specifically - group practice, meditation hall, tea room, restaurant (kitchen), physical therapy, product display, bathroom, cleaning room, storage room, etc.

Reasonability: space efficiency, use of circulation, lighting and ventilation, etc., to present a good customer experience

The entire space needs to be subtracted to make people focus

The material selection focuses on texture, which is natural and simple, with a quiet atmosphere.

Coordinate the relationship between space and external environment, try to use scenery The field of vision extends outward, which can easily open people's minds.

Pay attention to the grasp of degree. It can neither be secular nor too simple. Leave blank space and pay attention to rhythm

Through tea ceremony, flower arrangement and other life aesthetics, the combination of movement and stillness creates an overall atmosphere.

Pay attention to one's own state, keep body, speech and mind pure and stable, and be in harmony with light and dust.

[Content] Daily cleaning, event reception, organization and storage, Zen installation

[Standard] The process is clear (formulate manuals, videos, etc.), responsibilities are assigned to people, and the ethereal beauty of the space is maintained daily.

Selfless, formless, infinite, silent, transcendental

[Thinking] How to enhance the Zen atmosphere of the space?

• Short reading/intensive reading – standardized publications, standard models, professional talents

• Majors/Specialities - specific groups of people (seniors, white-collar workers, teachers, etc.), theme series (psychology, workplace, parent-child education, etc.), special methods (combination of lectures, movie viewings, experiential activities, etc.)

• Products - Zen bookmarks, cards, desk calendars, notes, etc.

• Zen life - Zen tea, floral art, incense tasting, calligraphy, culture and art, etc.

• Simple life – separation, storage, etc.

• Natural life – environmentally friendly handicrafts, etc.

• Products - clothing, home furnishing (design), tea and tea utensils, meditation items, etc.

• Traditional Chinese medicine, massage therapy, moxibustion, vegetarianism, health-preserving exercises, etc.

• Products - vegetarian handmade products, organic ingredients, health teas, health equipment, etc.

• Zen walking, loving-kindness meditation, mindful eating, mindfulness-based stress reduction, etc.

[Thinking] 1. How to discover and stimulate potential professional talents at the front desk? 2. How to arrange existing content to form a more attractive content system?

• Stratified by life cycle:

• Experience process services from the moment users establish contact with the humanistic space

• Implement the service spirit and practice the eight-character policy and five-branch practice

• Self-training The service operation manual is concise and clear, easy to use and easy to teach.

• Establish a concise, efficient, third-party-led customer feedback mechanism

• Clarify the user’s growth route from Zen life – wisdom life – the path to awakening

• While serving patiently, consciously promote transformation

[Thinking] What’s the starting point to further improve customer experience?

Register a legal identity as needed and actively carry out corresponding business relying on legal entities

Stay unified with the core concept of meditation and slow life and maintain purity

Positioning - Create positioning, vision, and values ​​based on key customer groups; IP - Find the unique humanistic temperament and use content to drive the IP image with stories; CIS - Develop the image recognition system.

MGM (Customer Recommendation) - Safe, accurate and efficient communication. Make good use of traditional media - folding sheets, desk cards, posters. Explore new media construction - public accounts, vlogs.

[Thinking] 1. Have traditional methods been used enough? 2. How to promote new media construction? Sub-theme

• Pay attention to people's growth - realize the unity of study and practice in the humanistic space.

• Serve volunteers first - the prerequisite for creating the ultimate customer experience is the learning and service experience of students and volunteers

• Improve the quality of transmitting light - understanding of the Dharma, understanding of people, the temperament of being silently emerging from the world, and the skills of transmitting light and guiding people.

• How the class discussion team participates in the development of humanistic space

• Take stock of Zen professionals, tap space operation talents, and introduce external experts when necessary.

• Fully mobilize the enthusiasm of each class and student to participate in the construction of the five-color card of the humanistic space

Form a stable professional humanistic space operation team: space manager maintenance team (number of people determined based on area and activity content) • Space person in charge - Operational thinking, lighting experience, and certain humanistic and Zen aesthetic qualities. • Maintenance team -Light transmission literacy, Zen aesthetic literacy (tea art, flower art, Zen installation maintenance, etc.). • Content experts - research and development, implementation and promotion of courses and products in professional fields.

• Each standard position must have a mentoring and mentoring mechanism so that teachers and learners learn from each other and prepare for the assignment. • Actively participate in humanistic space training, cases, forums, and clubs. • Explore the growth path of professional talents - fully consider the humanistic space Zen in the talent growth planning of the Chuandeng project Intentional literacy and the growth of content experts.

[Thinking] How to optimize the professional operation team and the mentoring mechanism?