In management projects, communication is a process in which people share information and express thoughts and emotions, including the generation, transmission, acceptance, understanding and checking of information.

receiver and sender

information

channel

noise

In the process of communication, appropriate communication methods should be selected according to the communication goals and characteristics of the participants, which are divided into

From the perspective of the participants (the party sending the information), among the above four types of communication methods, the discussion method has the weakest control, and then gradually strengthens, and the narrative method has the strongest control. From the perspective of the participant (the party sending the information), the level of participation of other participants is exactly the opposite, that is, the level of participation is the highest in the discussion mode, and then gradually weakens, and the level of participation is the weakest in the narrative mode. When the sender thinks that he has mastered enough information, has his own ideas, and does not need to further listen to multiple opinions, he often chooses the "narrative method" with strong control and the weakest participation; secondly, he chooses the "sales method" ; And when you have limited information, no fully formed opinions, and need to listen to more opinions, you generally choose the "discussion method" or "consultation method."

The choice of communication method is determined according to the requirements of the party sending the information. The choice of communication method is based on the following factors

The ultimate goal that participants in the communication process must achieve when conducting communication activities is the result of communication. The ultimate focus of all communication activities is effective communication results.

two aspects

Participants in communication must have certain communication skills. Only when participants value communication and are willing to communicate, and are proficient in mastering and using communication skills, can the purpose of communication be successfully achieved.

include

meaning

Determine the information and communication needs of stakeholders, who needs what information, when it is needed and how it will be delivered to them. Project managers need to spend a lot of time and energy on project communication. The most extreme survey report shows that project managers have to spend 80% to 90% of the time on communication work on all projects.

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meaning

The ultimate goal of communication process management is to ensure effective communication among stakeholders. Effective communication includes both effectiveness and efficiency.

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meaning

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