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MindMap Gallery Chapter 12 Project Communication Management and Stakeholder Management (1)

Chapter 12 Project Communication Management and Stakeholder Management (1)

Successful Entry in the Software Exam/System Integration Project Management Engineer/Chapter 12 Project Communication Management and Stakeholder Management (1). In managing projects, communication is a process, a process in which people share information and express thoughts and emotions, including the generation of information. ,,transmit, receive, understand and check.

Edited at 2024-02-24 02:18:37

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Chapter 12 Project Communication Management and Stakeholder Management (1)

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Outline

Information Systems Project Manager Tutorial (4th Edition) Chapter 14_Project Communication Management
- 37
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Chapter 10 Project Communication Management_Knowledge Points
- 26
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Project communication management
- 31
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Project communication management
- 38
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Chapter 7 Project Scope Management (1)
- 43
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PMP-Project Communication Management Review
- 30
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PMP Knowledge Map Chapter 10 Project Communication Management
- 29
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Chapter 18 Project Risk Management
- 40
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Chapter 19 Project Closing Management
- 29
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Chapter 15 Information (Documentation) and Configuration Management
- 46
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Project communication management

communicate

definition

In management projects, communication is a process in which people share information and express thoughts and emotions, including the generation, transmission, acceptance, understanding and checking of information.

receiver and sender

Participants both send information and receive feedback, which is one

information

Verbal signs/non-verbal signs

It refers to information that needs to be shared between multiple participants, a product that expresses thoughts and emotions.

channel

Refers to the way information is transmitted between participants, also known as channel and medium

M=n*(n 1)/2, n≥1 (n represents the number of project stakeholders; the order of magnitude is the square of n.)

Select features

Factors to consider when choosing communication channels

characteristics of the information itself

Participant preferences

purpose of communication

Participant proficiency and understanding

two dimensions

immediacy dimension

High interaction, medium interaction, low interaction

expression dimension

Word,

To save time, the reading speed should be higher than the language speed; pure text materials lose a lot of non-verbal symbols, which is not conducive to the transmission of emotions.

language,

Can convey emotions; cannot achieve the precision and accuracy of written materials, and lacks the ability to grasp details.

mix

There must be appropriate conditions

Time, location, network conditions, software conditions

If relevant information needs to be retained, additional work must be done, such as video recording, meeting minutes, etc.

noise

external noise

internal noise

semantic noise

Way

In the process of communication, appropriate communication methods should be selected according to the communication goals and characteristics of the participants, which are divided into

How to participate in discussions

Consultation method

Promotion method (description)

narrative style

From the perspective of the participants (the party sending the information), among the above four types of communication methods, the discussion method has the weakest control, and then gradually strengthens, and the narrative method has the strongest control. From the perspective of the participant (the party sending the information), the level of participation of other participants is exactly the opposite, that is, the level of participation is the highest in the discussion mode, and then gradually weakens, and the level of participation is the weakest in the narrative mode. When the sender thinks that he has mastered enough information, has his own ideas, and does not need to further listen to multiple opinions, he often chooses the "narrative method" with strong control and the weakest participation; secondly, he chooses the "sales method" ; And when you have limited information, no fully formed opinions, and need to listen to more opinions, you generally choose the "discussion method" or "consultation method."

The choice of communication method is determined according to the requirements of the party sending the information. The choice of communication method is based on the following factors

(1) The ability to master information

(2) Do you need to listen to other people’s opinions and ideas?

(3) Whether control information is needed

process effectiveness

The ultimate goal that participants in the communication process must achieve when conducting communication activities is the result of communication. The ultimate focus of all communication activities is effective communication results.

two aspects

Effect

The emphasis is on being accurately sent to the appropriate communication participants at the appropriate time, in the appropriate way, and with confidence, and can be correctly understood, and ultimately the participants can take correct actions.

efficiency

The emphasis is on providing the required information in a timely manner

basic skills

Participants in communication must have certain communication skills. Only when participants value communication and are willing to communicate, and are proficient in mastering and using communication skills, can the purpose of communication be successfully achieved.

include

(1) Active listening

(2) Effectively use a variety of means to help yourself understand the information content as much as possible

(3) Effectively use various means to strengthen group communication skills

(4) Don’t avoid questions and try to understand the truth as much as possible

(5) Set communication goals and take necessary tracking and verification methods to determine whether the communication goals are achieved.

(6) Have multi-level communication and negotiation skills to ensure that the interests of multiple parties are satisfied to the greatest extent

(7) Strong charisma and credibility can help others build confidence

(8) Strong expression skills can help others boost morale and enhance the team’s execution ability

communication management

Develop a communications management plan

meaning

The process of developing appropriate project communication methods and plans based on the information needs and requirements of stakeholders and the organization’s available assets.

Determine the information and communication needs of stakeholders, who needs what information, when it is needed and how it will be delivered to them. Project managers need to spend a lot of time and energy on project communication. The most extreme survey report shows that project managers have to spend 80% to 90% of the time on communication work on all projects.

ITO

enter

project management plan

Stakeholder register

Main communication objects (main stakeholders)

key influencers

Secondary communication objects (secondary stakeholders)

business environment factors

organizational process assets

Tools and techniques

Analyze communication needs

communication technology

communication model

communication method

interactive communication

push communication

pull communication

Meeting

output

Project Communication Management Plan

The communication management plan can exist in a variety of ways, formal or informal, detailed or simply summarized, included in the overall project management plan or a subordinate part of the overall project management plan, etc.

Project file updates

management communication

meaning

The process of generating, collecting, publishing, storing, retrieving, and ultimately disposing of project information in accordance with the communications management plan

The ultimate goal of communication process management is to ensure effective communication among stakeholders. Effective communication includes both effectiveness and efficiency.

ITO

enter

Project Communication Management Plan

job performance report

business environment factors

organizational process assets

Tools and techniques

communication technology

The focus is on ensuring that the communication technology chosen is appropriate for the message required to be communicated

communication model

The focus is on ensuring that the chosen communication model is appropriate for the project being undertaken and that any barriers to the communication model are identified and managed

communication method

The focus is on ensuring that the information created and published is received and understood so that responses and feedback can be given to that information

information management system

Project managers can use a variety of information management systems when managing projects. As long as they can promote communication management and are not restricted by funds, costs, etc., they can be used, such as traditional paper-based information management systems. Document management system, electronic information exchange system, professional information management system

performance report

During the project, the project manager will perform the following work regularly or irregularly in accordance with the plan requirements: collect and release information; analyze the status quo, progress, and report performance on predicted results.

output

Project communication

Updated project management plan

Project file updates

Updated organizational process assets

control communication

meaning

Proper supervision and control of the communication process during project execution to ensure that the purpose of the communication process can be achieved.

ITO

enter

project management plan

Project communication

Problem log

job performance data

organizational process assets

Tools and techniques

information management system

expert judgment

Meeting

Regular meeting of the project

Project kick-off meeting

Project summary meeting

output

job performance information

change request

Updated project management plan

Updated other project files

Organizational process asset updates